Director-Sales Operations Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 10–12 years of professional experience, including proven project and program management leading transformation in a go-to-market or business-to-business software-as-a-service environment
• Proven delivery of complex, cross-functional programs on time and on budget
• Strong change management fluency and stakeholder engagement skills, with the ability to influence without direct authority
• Hands-on customer relationship management expertise, including deep, demonstrated experience administering and optimizing Salesforce; marketing automation and business intelligence tools such as Tableau or Power BI preferred
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization
• Exceptional communication and leadership skills with a demonstrated ability to drive alignment across senior stakeholders
• Training and enablement experience preferred
• PMP, Agile, or Six Sigma certification preferred

Education

• Bachelor's degree in Business, Project Management, or a related field required; advanced degree preferred

Responsibilities

Leads the portfolio of strategic initiatives that transform how the organization plans, executes, and scales commercial performance, serving as the neutral delivery engine for leadership priorities.

• Lead projects end-to-end — from concept to delivery — defining scope, milestones, deliverables, and key performance indicators
• Own the transformation roadmap by converting strategy into prioritized, sequenced initiatives with managed dependencies
• Provide portfolio governance, including prioritization models, risk management, budget oversight, and benefits realization tracking
• Drive cross-functional delivery across Sales, Marketing, Customer Success, Business Systems, and Finance
• Lead change management and adoption efforts, including impact assessments, stakeholder communications, and readiness planning
• Optimize processes by eliminating bottlenecks and implementing scalable, automation-enabled solutions
• Report to executives with timely status updates, early risk escalation, and return-on-investment-focused dashboards

About the Team

Our Commercial and Sales Excellence team is responsible for transforming how Moody's plans, executes, and scales its commercial performance. We translate corporate strategy into structured, multi-stream transformation roadmaps and govern scope, timelines, and outcomes across Sales, Marketing, and Customer Success. By joining our team, you will be part of high-impact work that drives measurable commercial results, advances our go-to-market capabilities, and leverages the latest AI-powered tools and automation to continuously improve how we operate and deliver value across the organization.

For US-based roles only: the anticipated hiring base salary range for this position is $163,300.00 - $236,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.