Manager-Commercial Ops

Skills and Competencies

• At least 5 years of relevant experience in AML customer due diligence and financial services, with demonstrated team leadership and people management responsibilities
• Experience in a checker or quality assurance role within AML/KYC, including reviewing customer due diligence cases for accuracy, completeness and adherence to internal procedures
• Sound knowledge of AML/KYC, customer due diligence and relevant regulatory requirements in APAC markets; familiarity with credit ratings or capital markets would be advantageous
• Strong analytical, research, investigation and problem-solving skills, with close attention to detail
• Strong written and verbal communication, negotiation and stakeholder management skills; fluency in English and Mandarin required, with Korean advantageous
• Well organised, with the ability to manage competing priorities and deadlines; strong working knowledge of Excel for case tracking and reporting, and proficiency in PowerPoint for management updates
• Able to work independently and collaboratively across locations and cultures; experience contributing to process improvements, system enhancements or user acceptance testing would be advantageous
• Familiarity with artificial intelligence concepts and an interest in using AI tools to support workflow improvements and operational efficiency would be advantageous. Prior experience with AI tools and an awareness of responsible and ethical AI use are desirable.

Education

• Minimum of Undergraduate / First Level degree, preferably in Finance, Accounting, Business or Economics

Responsibilities

• Lead a KYC sub-team within Commercial Operations, overseeing day-to-day customer due diligence activities across APAC and ensuring adherence to established AML/KYC policies and procedures
• Oversee customer due diligence for new and existing customers, including risk assessments, periodic reviews and enhanced reviews for high-risk cases
• Work with customers and internal teams to collect, review and maintain complete KYC information and supporting documents
• Review and resolve screening alerts, KYC issues and documentation exceptions, escalating significant matters when required
• Manage case quality, service levels and team performance, including workload, ageing, errors and timely completion
• Coach and develop team members to strengthen their KYC knowledge, analysis and decision-making skills
• Act as a key operational contact for KYC matters across Commercial, Relationship Management, Legal and Compliance, seeking guidance from Compliance on policy and regulatory interpretation
• Provide regular management reporting and support audits, regulatory examinations and Compliance testing
• Lead operational process and reporting improvements, contribute business requirements and user testing for system enhancements, and support the implementation of regulatory changes in partnership with Compliance and relevant teams
• Maintain KYC procedures and deliver operational training to KYC and Relationship Management teams
• Support Sales and other internal stakeholders to improve customer experience and operational efficiency
• Perform other tasks and projects as assigned

About the Team

The Commercial Operations team within Moody's Ratings plays a central role in enabling seamless customer onboarding and regulatory compliance across the APAC region. Working under the VP of Commercial Operations, the team partners closely with Relationship Management, Sales, Legal, and Compliance to ensure that Anti-Money Laundering and Know Your Customer processes are effectively managed and continuously improved. By joining this team, you will contribute to maintaining the integrity of Moody's commercial ecosystem, supporting revenue recognition, and improving operational efficiency across Asia Pacific, with opportunities to explore appropriate use of data and AI tools to support day-to-day work.