Client Service Specialist

 Skills and Competencies

• Strong customer orientation with an eagerness to excel as part of a dynamic, fast-growing team

• Exceptional verbal and written communication, critical thinking, active listening, and problem-solving skills

• Ability to empathize with clients, accept feedback, create solutions, and manage work independently

• Ability to respond promptly to inbound calls in a quiet, professional environment and work an eight-hour shift

• Access to a stable, high-speed internet connection during business hours and confidence participating in online meetings by voice and video

• Proficiency using and troubleshooting primary browsers, including Google Chrome, Microsoft Edge, and Mozilla Firefox

• Customer service, contact center, software support, financial services, banking, commercial real estate, financial markets, remote work, or CRM experience, including Salesforce, is beneficial but not essential

• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor’s degree in finance, Business, Economics, o  demonstrated experience in  Client Service or Sales.

Responsibilities

Provide timely, accurate, and professional support that resolves client issues and strengthens satisfaction and retention. 

• Communicate with clients contacting Moody’s in a courteous, professional, accurate, and timely manner

• Identify, triage, troubleshoot, resolve, and appropriately escalate product issues, collaborating with peers on complex cases before escalation

• Document client interactions, reported issues, solutions applied, and customer feedback accurately in the designated systems

• Proactively follow up with clients after issues are resolved to confirm successful outcomes

• Escalate feedback and recommend best practices that improve product features and customer satisfaction

• Build effective working relationships across Customer Service, Sales, Product Management, Development, and the broader organization

• Support product launches and business initiatives through training, marketing activities, and actionable feedback to the business

• Stay informed about new features and software issues that may affect the client experience while identifying appropriate sales and upsell opportunities

About the Team

Our team at Moody’s builds confidence in our solutions by delivering exceptional client service and supporting high levels of satisfaction and retention. As a forward-facing, customer-focused team, we bring the voice of the customer into business decisions and work closely with colleagues across the organization. Partnership is central to how we operate, with team members collaborating throughout the day on case management, product feedback, and positive client outcomes in a supportive and dynamic environment.