Bilingual Product Support Specialist - Tech (Spanish)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• General understanding of financial statements
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
• Fluency in both English and Spanish is required
• Excellent verbal, written, and organizational skills
• Attention to detail and the ability to learn quickly
• Working knowledge of Windows-based software (e.g., Excel, Word)
• Basic knowledge of database administration (e.g., SQL Server, Postgres) (Preferred)
• Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets (Preferred)

Education

• Bachelor's degree concentration in Finance, Accounting, or Computer Science 

Responsibilities

• Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software
• Provide conceptual solutions to our wide range of clients
• Provide in-depth education and assistance on product features, functionality, and technical architecture
• Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for our client Knowledge Base
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution

About the team
Our Client Service team is responsible for supporting clients in their usage of the Moody's Analytics Lending Solutions products. We ensure our products, financial models, and technology are used effectively to add value to our clients' businesses, and we act as a vital link between clients and our internal product and engineering teams. By joining our team, you will be part of exciting work in Financial Services and develop a broad knowledge of credit and market risk.

For Canada-based roles only: The anticipated hiring base salary range for this position is $$66,500.00- $$96,500.00[IF RANGE > 50K, [use salaryMin+50K], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, vacation, a retirement savings plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to AODA@moodys.com. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Moody’s uses artificial intelligence and advanced algorithms that compare candidate resumes to the requirements in job postings to match potential candidates to requisitions in the recruitment process. Moody’s does this to ease the burden on recruiters and hiring managers by highlighting candidates for consideration.