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Customer Success Management Associate (Corporate& Government)

Sydney, New South Wales

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Posted
05/07/2026
Job reference
13518
Experience level
Experienced Hire
Job category
Sales & Marketing
Line of business
Corporates & Gov

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 


Skills and Competencies
  • 4+ years of professional experience in customer success, account management, or a pre-sales role
  • Ability to work both independently and within a team environment, with high attention to detail
  • Excellent verbal and written communication and presentation skills
  • Strong problem-solving and analytical skills to identify and resolve issues to ensure customer satisfaction
  • Customer-centric mindset with a strong focus on customer satisfaction and the ability to build lasting client relationships
  • Native English speaker
  • Solid understanding of complex business concepts and processes, particularly in regulatory compliance, KYC, and supply chain use cases
  • Continuous learning mindset to stay current with industry trends, product releases, and customer success best practices
  • Ability to travel as needed, up to 25% of the time
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
  • Undergraduate or first-level degree (Bachelor’s degree) required, preferably in business, economics, finance, marketing, or a related field
Responsibilities
This role is responsible for driving customer success across the full customer lifecycle while building trusted, long-term partnerships with clients across Oceania.
  • Organize and attend face-to-face and virtual meetings with clients across Oceania
  • Be accountable for customers’ overall success, including onboarding, product adoption, account health reviews, and retention
  • Act as a trusted advisor by sharing industry best practices, training, user events, product releases, and relevant resources
  • Monitor, analyze, and present customer product usage with actionable recommendations to optimize outcomes
  • Partner closely with sales, implementation, product, and support teams to ensure a seamless customer experience and identify potential risks
  • Organize and lead customer engagements such as onboarding sessions, status calls, business reviews, and strategic discussions
  • Collaborate with team members to create and maintain training materials and resources for end users
  • Identify and track upsell and cross-sell opportunities within the assigned customer base
  • Maintain strong product knowledge to support training, adoption, and overall client satisfaction
  • Coordinate customer-facing initiatives with internal Corporate and Government teams
About the Team
The team is focused on enabling customer success by building strong, consultative partnerships and ensuring clients realize maximum value from the organization’s solutions. Working collaboratively across sales, product, implementation, and support, the team plays a critical role in driving adoption, retention, and long-term customer growth across the region.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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