ThTechnology Services Group Intern

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Familiarity with Windows, Mac, and/or cloud platforms, with a working understanding of the ITIL framework and incident lifecycle concepts
• Proficiency in enterprise tools such as ServiceNow, PagerDuty, and Microsoft Teams, as well as good working knowledge of AI-powered tools including Microsoft Copilot and Claude
• Understanding of automation processes and tools, with the ability to apply them to optimize workflows and IT operations
• Strong analytical, organizational, and problem-solving skills, with careful attention to detail when managing incident bridges, documenting actions, and tracking service level agreements
• Strong verbal and written communication skills with English proficiency at B2+ level or above
• Ability to work both independently and collaboratively as part of a team, demonstrating initiative, adaptability, and a commitment to continuous learning in IT Service Management and operational resilience
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
• Training or certifications in ITIL, incident response, or IT operations preferred

Education

• Currently enrolled in a Bachelor's degree program in Computer Engineering, Computer Science, Information Technology, Software Engineering, Business Administration, or a related field
• Candidates ideally graduation in 2028
• Anticipated Start Date: March 2027

Responsibilities

The Technology Services Group Intern will support day-to-day business operations across Digital Workplace technologies, Major Incident Management, and Solutions Delivery, gaining broad exposure to enterprise IT service delivery in a dynamic global environment.

• Assist in managing major incidents (Severity 2/Severity 3) by supporting bridge calls, coordinating recovery efforts, and ensuring timely engagement of technical and business teams via ServiceNow and PagerDuty
• Draft and distribute Voice of Technology communications and outage updates to stakeholders, maintaining transparency and accuracy throughout the incident lifecycle
• Document incident chronology, actions taken, and lessons learned to support post-incident reviews and contribute to continuous improvement initiatives
• Maintain and update dashboards, knowledge bases, and communication templates to support team operations and service level agreement compliance
• Assist in translating business needs into clear functional and technical specifications, including workflows, process diagrams, and user stories
• Coordinate tasks across teams to support timely delivery of project milestones, maintaining project tracking tools and documentation regularly
• Participate in improvement initiatives across Tier 3 Operations, Engineering, and Architecture, gaining a 360-degree perspective of IT service delivery through structured rotations and mentorship

About the Team

The Technology Services Group (TSG) at Moody's operates as a unified delivery model where Digital Workplace Operations (DWO) and Major Incident Management (MIM) work hand in hand to ensure seamless, round-the-clock IT support for Moody's global workforce. The combined DWO/MIM function provides continuous Level 3 support across platforms such as Microsoft 365, macOS, Azure Virtual Desktops, Collaboration Tools, Voice Telephony, and Xerox Workplace Cloud — while simultaneously driving rapid, coordinated response to high-impact incidents. Because major incident management is core to everything DWO does, both teams collaborate constantly to minimize downtime, manage stakeholder communications during critical outages, and work across infrastructure, application, cybersecurity, and vendor teams to restore services with speed and precision. This integrated approach is grounded in ITIL best practices, a commitment to transparency, and a culture of continuous improvement. Rounding out TSG, the Solutions Delivery team facilitates the integration of business systems and oversees the adoption of new capabilities and technologies across the organization. As an intern, you will have the unique opportunity to rotate across these functions, contribute to real work from day one, and build a strong foundation in enterprise IT service delivery at a global scale.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.