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Senior Benefits Analyst - North America Retirement Benefits

Heredia, Costa Rica

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Posted
09/04/2026
Job reference
15095
Experience level
Experienced Hire
Job category
Corporate Services
Line of business
Human Resources

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 


Skills and Competencies

  • Strong knowledge of North American retirement and savings plan administration, including U.S. 401(k), deferred compensation, defined benefit, HSA, and Canadian retirement savings programs
  • Experience managing retirement plan operations, compliance activities, contribution funding, payroll interfaces, reconciliations, audits, regulatory filings, and participant communications
  • Ability to analyze payroll, eligibility, compensation, contribution, and vendor data; identify discrepancies; determine root causes; and implement corrective actions
  • Strong vendor and stakeholder management skills, with the ability to collaborate effectively across Payroll, Legal, Accounting, Treasury, Compliance, and People teams
  • Advanced Excel and data management skills, including reconciliation, validation, reporting, exception analysis, and process documentation
  • Excellent written and verbal English communication skills, with the ability to explain complex retirement and savings topics to diverse audiences
  • High attention to detail, strong judgment, confidentiality, ownership, and a continuous improvement mindset
  • Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

  • Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting, Economics, or a related field, or equivalent relevant professional experience
  • 5+ years of experience in retirement benefits administration, pension operations, benefits finance, or a related discipline
  • Retirement or benefits certifications such as CEBS, RPA, GBA, QKA, CBP, or SHRM are preferred
  • Experience with Workday, ADP, Fidelity, Aon, Manulife, Alight, Newport, MetLife, or comparable systems and vendors is preferred

Responsibilities

Manage the operational delivery, compliance, and continuous improvement of Moody’s North America retirement and savings programs while ensuring accuracy, control, and an exceptional employee experience.
  • Administer U.S. 401(k), deferred compensation, defined benefit, HSA, and Canadian retirement savings programs, including eligibility reviews, contribution funding, payroll interfaces, and vendor file management
  • Perform reconciliations, validate payroll and vendor data, resolve complex file errors, document adjustments, and ensure timely issue resolution
  • Coordinate compliance testing, audit activities, Form 5500 support, funding notices, participant communications, and quarterly reporting requirements
  • Support defined benefit valuations, executive benefits activities, deferred compensation enrollment periods, proxy data requests, vendor invoicing, and governance processes
  • Respond to employee and stakeholder inquiries, manage escalations, and maintain effective relationships with vendors, consultants, and internal partners
  • Partner with Payroll, Treasury, Accounting, Legal, Compliance, and People teams to ensure accurate program administration and regulatory compliance
  • Maintain process documentation, operational calendars, control evidence, SOPs, and process maps to support audit readiness and operational excellence
  • Identify opportunities to improve efficiency, strengthen controls, enhance participant experience, and increase automation across retirement operations
  • Support confidential workforce, executive, audit, and regulatory reporting requests while maintaining the highest standards of data privacy and governance

About the Team

The Benefits Operations & Delivery team is responsible for delivering a seamless, compliant, and high-quality employee benefits experience across Moody’s. Through close collaboration with internal stakeholders and external vendors, the team supports the administration of benefits programs that help attract, retain, and engage talent. By joining the team, you will contribute to operational excellence, continuous improvement, and innovative solutions that positively impact employees and the broader organization.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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