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People Connect Associate

Heredia, Costa Rica

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Posted
11/02/2026
Job reference
15788
Experience level
Experienced Hire
Job category
People & Human Resources
Job sub category
Employee Relations
Line of business
Human Resources
Skills and Competencies
  • 1-2 years of experience in Human Resources, Customer Service, or a data-related field
  • Strong oral, written, and interpersonal communication skills in English (English required)
  • Excellent customer service skills
  • Passion for building effective HR processes and data analysis that deliver exceptional user experiences
  • Understanding of end-to-end user experience for HR processes
  • Ability to use existing procedures to solve routine or standard problems
  • Business-driven and team-oriented demeanor with the ability to work collaboratively within a team
  • Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies when needed
  • Sound judgement and discretion with sensitive information, escalating when appropriate
  • Effective listening skills and a growth mindset to service a diverse employee population
  • Commitment to continual process improvement
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
  • Bachelor's degree or equivalent
Responsibilities
Supports HR operations by resolving inquiries, improving processes, ensuring efficiency, maintaining documentation, and enhancing the employee experience.
  • Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency, and employee experience; support operational work across the Moody's People Team to drive efficient and consistent processes
  • Remain informed with current and innovative People practices, improving the effectiveness of HR processes
  • Act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
  • Leverage knowledge bases to provide consistent and attentive customer service to Moody's employees; provide guidance on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow in a timely and thoughtful manner
  • Direct employees to the appropriate resources when needed; escalate cases after reviewing against team guidelines if further assistance is determined; support prioritized employee cases raised within the time zone
  • Establish strong working relationships across global and regional operations teams to support technology and HR processes
  • Process, verify, and maintain documentation relating to all aspects of the employee lifecycle
About the Team
People Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moody's employees and managers, with a direct focus on Americas' employees and overseeing employee lifecycle matters as well as employee and manager questions. By joining our team, you will play a meaningful role at the heart of Moody's employee experience, contributing to a culture of care, inclusion, and continuous improvement.

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