Implementation Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Experience supporting software implementations, customer onboarding activities, technical projects, or client-facing technology solutions, with the ability to learn new products and technologies quickly
• Strong analytical and problem-solving skills with the ability to investigate issues, identify practical solutions, and work collaboratively to resolve challenges
• Excellent communication and interpersonal skills, with the ability to build positive relationships with clients and internal stakeholders
• Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment while maintaining attention to detail
• Exposure to Software-as-a-Service (SaaS) applications, cloud technologies, data solutions, application programming interfaces (APIs), or technical integrations is preferred but not required
• Experience within financial services, technology, business intelligence, customer success, consulting, or related industries is preferred
• Demonstrated proficiency using AI-enabled tools to support research, documentation, problem solving, and operational efficiency while maintaining appropriate data security and governance standards
• Applies AI-assisted insights and automation to improve implementation activities, customer onboarding, knowledge management, and continuous improvement initiatives

Education

• Bachelor's degree or equivalent professional experience in a relevant discipline such as Technology, Business, Finance, Economics, Information Systems, Engineering, or a related field

Responsibilities

Support the successful implementation and adoption of Moody's solutions by assisting clients with onboarding, configuration, testing, and ongoing support activities.

• Support the implementation of Moody's software and data solutions for corporate and government clients, helping to ensure successful delivery against client requirements
• Assist with gathering and documenting business and technical requirements to support solution configuration and deployment activities
• Support software configuration, testing, and validation activities to ensure solutions meet client expectations
• Work closely with senior implementation team members to troubleshoot issues and support the resolution of client enquiries
• Collaborate with Product, Engineering, Customer Success, and Project Management teams to deliver positive customer outcomes
• Participate in client meetings, providing updates, gathering feedback, and supporting onboarding and training activities
• Create and maintain implementation documentation, user guides, and knowledge articles to support both clients and internal teams
• Monitor implementation progress and support project administration activities, including status tracking and issue management
• Identify opportunities to improve implementation processes, documentation, and customer experience
• Utilise AI-enabled tools and automation capabilities where appropriate to improve efficiency, enhance documentation quality, and support knowledge sharing while adhering to responsible AI practices

About the Team

Our Corporates & Government (C&G) Customer Engagement team is responsible for helping clients successfully implement and adopt Moody's solutions that support credit risk analysis, research, workflow efficiency, and decision-making across corporate and government markets.
The team contributes to Moody's by:

• Delivering successful implementations that enable clients to realise value quickly and maximise adoption of Moody's products and solutions
• Partnering with clients to integrate Moody's technology into their business processes and technical environments
• Leveraging automation, AI-enabled tools, and innovative delivery practices to improve efficiency and enhance customer outcomes

By joining our team, you will have the opportunity to develop your technical, consulting, and client relationship skills while working alongside experienced implementation professionals in a collaborative and supportive environment. You will work with a diverse range of clients, gain exposure to Moody's products and solutions, and contribute to delivering exceptional customer experiences.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.