Associate Implementation Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies 

• Proven experience supporting enterprise software applications in a customer-facing environment
• Strong troubleshooting, analytical, and problem-solving skills with the ability to assess business impact and prioritize effectively
• Working knowledge of Cloud-based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana) and authentication frameworks such as SSO is advantageous
• Excellent communication skills, with the ability to engage and convey information clearly to both technical and non-technical stakeholders
• Ability to independently manage multiple customer questions while collaborating effectively across global, cross-functional teams; industry exposure (insurance, reinsurance, or financial services)
• Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working 

Education 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM-related discipline

Responsibilities 

• Provide high-quality technical support and implementation assistance for enterprise software solutions while ensuring an excellent customer experience
• Provide technical support and implementation guidance across the Moody’s Insurance product suite, following established support processes and best practices
• Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely communications
• Investigate and troubleshoot software, infrastructure, and integration-related issues using logs, databases, APIs, and diagnostic tools
• Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and improve service delivery
• Develop an understanding of customer workflows, business processes, and operational challenges to provide effective support
• Contribute to knowledge-sharing initiatives, documentation updates, and process improvement activities
• Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions

About the team 

Our Application Technical Support team is responsible for delivering global software support and implementation assistance across Moody’s Insurance solutions. The team works closely with customers, Product, Engineering, and Cloud Operations to ensure issues are resolved efficiently and clients receive a high standard of service. By joining our team, you will work in a collaborative and fast-paced environment with opportunities to develop technical expertise, customer engagement skills, and industry knowledge. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.