Team Lead-Data Operations

Skills and Competencies 

• 4+ years of relevant work experience, including prior financial services or financial data/process management experience, with a proven track record in operational effectiveness and previous management or supervisory experience.

• Strong strategic and tactical management skills, with the ability to mentor, lead, and build high-performance teams while driving initiatives with minimal supervision.

• Ability to dissect and understand complex problems, build consensus across organizational departments, and drive initiatives forward through effective stakeholder alignment.

• Excellent written and verbal communication skills, with the ability to clearly articulate complex business concepts to senior audiences and communicate effectively across all levels of the organization.

• Highly organized, detail-oriented, and resourceful, with the ability to manage multiple projects simultaneously and maintain efficiency in fast-paced environments.

• Flexible and proactive work approach, including willingness to work beyond normal business hours to resolve priority issues, combined with a strong self-starter mindset.

• Advanced Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint) and a strong client-focused orientation, with the drive and enthusiasm to achieve results and ensure customer satisfaction.

• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education 

• Undergraduate/first-level degree (E.g. Bachelor’s degree) ideally within the financial discipline 

• Master’s degree preferred

Responsibilities 

A Team Lead works closely with Senior Managers to manage a group of Associates - to ensure data consistency and accuracy of information processed across the group.  This role will involve regular liaison with the following departments when working on related performance enhancing projects: Information Technology, Commercial Group, Rating Groups, Legal, Compliance, Credit and Regulatory Team and Data Governance.

• Build and maintain strong relationships with Rating Analysts, MDs, and senior stakeholders, acting as a regular liaison to foster communication and alignment, and serving as a secondary escalation point for issue resolution.

• Manage and supervise associates in operational tasks, project execution, and problem analysis, ensuring adherence to company policies, procedures, and effective communication with management.

• Apply and implement people, legal, compliance, risk, and credit policies into workflows, ensuring alignment with evolving standards and regulatory requirements.

• Mentor, develop, and support team members while partnering closely with senior leadership (Senior Manager to Senior Vice President levels) to drive team performance and growth.

• Oversee team quality assurance by reviewing data discrepancy reports, ensuring proper documentation, tracking, and resolution, while monitoring objectives and training initiatives for accuracy and completeness.

• Ensure timely execution of daily requests and inquiries, maintain accurate process documentation and user manuals, and coordinate large or complex regional operations across internal departments.

• Drive operational excellence by recommending process improvements, enhancing efficiency, and establishing guidelines, while actively contributing to team discussions and identifying key issues.

• Manage team performance through reporting, tracking, and continuous feedback on both quality and productivity metrics, including delivering mid-year and annual performance reviews and developing reporting for initiative transparency.

About the team 

Our Ratings Operations – Data Operations team is responsible for ensuring the accuracy and consistency of critical financial and ratings data processes & enabling high-quality, efficient operations that support complex analytical workflows; we contribute to Moody’s by driving operational excellence, strengthening data governance and quality assurance, and advancing process improvement and automation initiatives across global teams. By joining our team, you will be part of exciting work in a globally distributed environment, partnering with senior stakeholders and leading teams to deliver impactful outcomes, while leveraging emerging AI and automation capabilities to enhance efficiency, scalability, and decision-making.