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ServiceNow Engineer

Heredia, Costa Rica

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Date de publication
08/04/2026
ID de l'offre
14381
Niveau d'expérience
Experienced Hire
Catégorie d'emploi
Engineering & Technology
Secteur d'activité
Technology Services Group

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 


Skills and Competencies
  • 4+ years of experience in driving architecture, design, and implementations on large ServiceNow instances
  • Proficient in advanced ServiceNow integration, configuration, and development
  • Strong knowledge of JavaScript, HTML/CSS, and awareness of database concepts
  • Experience in planning and executing ServiceNow upgrades
  • Strong interpersonal, written, and verbal communication skills
  • Ability to collaborate effectively with customers and functional team members
  • In-depth understanding of ServiceNow functionality, specializing in modules such as Incident Management, Change Management, and Service Catalog
  • Proficiency in integrations with REST, SOAP, JSON, XML, Scripted REST Web Service APIs, and MID Server
  • Experience with JavaScript, XML, HTML, and REST API service integration
  • Familiarity with LDAP Integration, ServiceNow Development APIs, diagnosing performance-related issues, Flow Designer, Workflows, UI Policies, Business Rules, and Security Rules in ServiceNow
  • Experience integrating or supporting AI-driven capabilities, including generative AI, virtual agents, predictive intelligence, or workflow automation within ServiceNow or other enterprise platforms
Education
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
  • ServiceNow Certified Administrator with experience in Agile and Scrum development approaches
Responsibilities
The ServiceNow Engineer at Moody’s leads strategic direction and hands-on implementation, ensuring stakeholder adoption of solutions that drive business outcomes and ROI. This role guides internal development teams and establishes best practices for instance strategy, technical governance, data management, integrations, and platform health.
  • Cultivate strong relationships with business partners and development teams to align ServiceNow with Moody’s business objectives
  • Ensure instance health by reviewing and guiding remediation of configurations that do not follow ServiceNow best practices
  • Provide technical direction and architecture for ServiceNow-based business and IT solutions
  • Lead development efforts, guiding teams in best practices to enhance stability, data quality, and user experience
  • Conduct knowledge transfer and training for application support personnel
  • Identify and address potential bottlenecks, collaborating with stakeholders to resolve issues
  • Offer technical guidance and serve as an escalation point for the ServiceNow team
  • Stay updated on the latest ServiceNow features and products, driving continual service improvement
  • Utilize tools and techniques such as scripting, configuration management, and automated testing to enhance delivery quality and speed
  • Network with internal and external stakeholders to streamline implementations and drive efficiency
About the Team
At Moody's, we have a large ServiceNow team divided into multiple SPOCs, one of which is the Integrations SPOC. As part of the Integrations SPOC, we develop, manage, and support integrations required within ServiceNow. We support both inbound and outbound integrations and own critical ITSM modules such as Incident Management, Problem Management, and Change Management. Additionally, we provide support to the production support team when they need to triage critical integration issues.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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