Sr Production Support Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Employer: Moody's Investors Service, Inc.

Title: Senior Production Support Analyst

Location: 1414 South Tryon Street, Charlotte, NC 28203

Duties: Provide support for routine inquiries and develop deep knowledge of applications and their respective integrations, vendors, products, services, systems and workflows. Support and manage Production and Operations support function, including developing subject matter expertise on applications and operations to assist L1, L2 resources in resolving operational requests effectively. Assist efforts to resolve high impact incidents working with business, application, and other technology partners. Ensure key processes are adhered, including case handling and resolution of user queries. Track and measure to ensure SLAs are met and contribute towards reducing resolution time on incidents and business requests. Develop dashboards for monitoring to proactively mitigate incidents and reduce resolution times. Identify opportunities for automation and reduce manual and repetitive tasks. Work with development/L3 team to prioritize and remedy significant and recurring issues and follow through to resolution. Ensure

Requirements: Requires a Master’s degree or foreign equivalent in Computer Science, Engineering, Information Technology or a related technical field plus three (3) years of experience as an Engineer, Analyst, Specialist, or in a related technical position working within application operations and/or providing production support. Must have experience with the following: performing incident management, problem resolution, and system monitoring to support production and IT operations as per ITIL process; architecting, designing, developing, and implementing automated solutions for quicker resolution of incidents in existing applications; working with C#.NET, Angular, Java, Oracle, SQL, Python, Tableau, Alteryx, AWS, Informatica, Glue, Grafana, Datadog, open source code and frameworks, build tools like Jenkins, Liquibase and monitoring and performance management tools; cybersecurity frameworks with a focus on protecting sensitive data, maintaining system integrity, and preventing unauthorized access through robu

For US-based roles only: the anticipated hiring base salary range for this position is $133,536 to $150,600/yr, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply, please submit resume through careers.moodys.com or via e-mail at hrbox28@moodys.com. Please refer to Job Ref. 12625.

For US-based roles only: the anticipated hiring base salary range for this position is $133,536 -  $150,600/yr, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the Securities Trading Policy on Moody’s Compliance Expo page

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.