Sr Systems Engineer (Audio Visual and Voice)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Looking for a new opportunity? Enjoy building systems and performing projects on a global basis?

Come join the Audio Visual and Voice (AVV) Engineering team at Moody’s!

We have an open position on the AVV engineering team for a Systems Engineering Role. Our team is globally distributed, with team members and work colleagues located globally.

Moody’s loves Engineers who are self-starters and can problem solve and think outside of the box. You’ll also be working on rollouts of entire new products and continuous improvements of existing portfolio. We value innovation and hard work and want you to make an impact in the firm. Whether you are interested in video conferencing, audio visual solutions, voice, digital signage, or contact center solutions there's work to be done. If you are excited to jump in and make a difference, Moody’s could be the place for you!

THE AVV TEAM IS RESPONSIBLE FOR THE FOLLOWING AREAS:

- Environments such as Teams MTR, Miro, Trello, Nice InContact, AppSpace, AudioCodes, eFax etc.

- Conference room design and engineering

- Telephony and contact center engineering

- Digital Signage platform design and engineering

GENERAL RESPONSIBILITIES FOR THE ROLE WOULD INCLUDE:

- Owning and driving all technical solutions related to the afore mentioned areas

- Contribute to the planning, assessments, and implementation of key digital projects within the Audio Visual and Voice platforms

- Be a point of escalation for operations and other engineering team members

- Perform peer review of the work generated by other AVV engineering team members

- Collaborate with Information security to implement security architectures that protect data beyond the confine of company networks/boundaries

- Produce re-occurring environment analytics and usage presentations

- Ability to prioritize and work under pressure is crucial.

- Strong organizational skills

- Have the ability to ‘lead by example’.

- Manage and work to resolve escalated incidents

- Reduce and remove technical debt of all legacy environments (as needed)

May expect to have additional responsibilities:

- Regularly interact with vendors and understand product roadmaps. Prepare Moody’s for product changes through detailed planning and analysis processes.

- Regularly meet with internal partners and gather feedback / implement voice of customer updates to our tools

Qualifications :

Key technical skills which applicants should have a strong background in:

- Minimum 8+ years in an engineering role

- Required to have MS Teams Voice and MTR, Nice InContact expertise.

- Understanding of Direct Routing and Operator Connect

- Demonstrable course completion for MS Teams Learning is preferred

- Experience with Teams/Zoom Phone

- Experience with AudioCodes Session Border Controllers

- MS Teams Admin certification a plus

- Prior experience in financial services is a plus

- Prior experience working with mergers and acquisitions

- Demonstrable experience of AV design, build and maintenance

- Ability to write technical specifications for project

- Ability to specify exact make, model of conferencing equipment and diagram connectivity plans

- Implementation and back-end configuration for conference room and A/V technology

- Knowledge workflows for client-side provisioning processes - network requests, firewall requests, AD requests, etc.

- Experience using ITSM tools

- General knowledge regarding DNS, active directory, SCIM provisioning, authentication protocols, SAML response, etc.

- Understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs and other similar technologies

- Understanding of SSO (OKTA) and VPN split tunneling a plus

- Showcasing the attitude of continuous improvement within AVV services.

#LI-NMS

For US-based roles only: the anticipated hiring base salary range for this position is $103,300.00 - $149,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.