AVP-Business Process Mgmt

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Business Process Management Group is dedicated to driving continuous improvement and leading change initiatives across the Commercial organization. Leveraging Lean Six Sigma, Design Thinking, and Agile methodologies, the team enhances customer experience, operational efficiency, and process consistency.

We’re seeking an AVP – Business Process Management to lead initiatives that improve process effectiveness, embed strong control environments, and enable business readiness. It plays a critical role in managing process improvement and change management efforts, while fostering a culture of continuous improvement across the global Commercial organization.

Reporting to the SVP, Commercial Process Group, the role also oversees the performance and development of Process and Control associates engaged in Lean Six Sigma and risk-focused initiatives. Success is measured by the delivery of impactful improvements in efficiency, risk mitigation, and team performance.

Qualifications:

• 8+ years of experience in process, project, and program management, ideally within the financial services industry.
• 5+ years of hands-on experience leading Lean Six Sigma initiatives with measurable outcomes; Black Belt certification preferred.
• Skilled in defining, designing, documenting, and implementing scalable business processes, with strong knowledge of Quote-to-Cash workflows.
• Adept at managing senior stakeholders and building strong relationships across all levels of the organization.
• Proficient in Microsoft Office tools, including Excel, PowerPoint, Word, Project, Access, and Visio.
• Results-oriented with a strong sense of urgency; able to prioritize, execute, and deliver under pressure.
• Excellent written and verbal communication skills; able to tailor messaging to diverse audiences.
• Experienced in leading and mentoring others, both directly and through influence; leads with empathy and integrity.
• Strong analytical and research skills with high attention to detail; thrives in matrixed organizations.
• Proven ability to work independently and collaboratively within dynamic, cross-functional teams.

Education:

• Bachelor’s degree in Business, Economics, or IT; Master’s degree preferred.

Key Responsibilities:

Strategy & Leadership

• Lead and drive Process Improvement initiatives, transformation projects, and serve as Process Owner for assigned processes within Commercial, aligning with regulatory, operational, and technology objectives.
• Represent the Commercial function in internal forums and cross-functional initiatives, while managing and developing direct reports to meet evolving business needs.

Process Optimization & Governance

• Identify and resolve customer pain points through root cause analysis and targeted enhancements.
• Improve end-to-end process efficiency, reduce manual effort, and strengthen controls.
• Track and resolve process issues and improvement opportunities within defined timelines.
• Define and manage process standards; ensure alignment with PMO best practices.
• Establish governance routines to monitor control effectiveness and address gaps.
• Embed KPIs and metrics to measure process performance and impact.

Cross-Functional Collaboration

• Partner with global Commercial teams and cross-functional groups (data, tech, risk, legal, compliance, innovation) to implement improvements and coordinate regional and ad hoc initiatives, including business readiness and go-live support.
• Contribute to technology governance by evaluating and prioritizing process-related initiatives.

Documentation, Training & Change Management

• Maintain comprehensive and standardized process documentation, develop and deliver training to support adoption, and train staff on procedures, control reporting, and regulatory changes.
• Draft documentation to support regulatory and procedural updates, and develop communication plans for future readiness.

Project & Resource Management

• Oversee and prioritize the process improvement pipeline.
• Govern in-flight projects by tracking progress, mitigating risks, and ensuring timely delivery.

For US-based roles only: the anticipated hiring base salary range for this position is $134,400.00 - $194,850.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.