AVP - Audio Visual and Voice Systems Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills & Competencies

• 8+ years in an engineering role, with a focus on AV systems and infrastructure.
• Proven experience in AV design engineering, including implementation, build, and maintenance.
• Strong understanding of AV design principles aligned with AVIXA standards.
• Hands-on experience with MS Teams MTR, Zoom Phone, and conference room AV technology.
• Familiarity with digital signage platforms such as Appspace.
• Experience with AudioCodes Session Border Controllers and telephony systems.
• Proficiency in backend configuration and technical specifications for AV projects.
• Ability to author or contribute to CAD drawings for AV designs.
• Solid understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs, and related protocols.
• General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols (SAML, etc.).
• Familiarity with SSO platforms (OKTA/Entra) and VPN split tunneling.
• Prior experience in financial services and M&A environments is a plus.

Education

• Technical or undergraduate degree in a relevant field.
• Certifications & Tools: MS Teams Admin certification (preferred) AVIXIA, CTS and CTS-D. Demonstrable completion of MS Teams Learning courses. Experience using ITSM tools for incident and service management.

Responsibilities
As an AVP - Audio Visual and Voice Systems Engineer, you will lead the rollout of new products and drive continuous improvements across Moody’s AV and voice platforms. Key responsibilities include:

Engineering & Design

• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage platforms.
• Lead technical solutions for environments including MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax.
  Own and drive AV and voice platform architecture, implementation, and optimization.

Project Leadership

• Contribute to planning, assessment, and execution of digital initiatives within AV and voice domains.
• Perform peer reviews and serve as a technical escalation point for engineering and operations teams.
• Collaborate with Information Security to implement secure architectures beyond traditional network boundaries.

Operations & Analytics

• Produce recurring analytics and usage reports for AV and voice environments.
• Manage and resolve escalated incidents and reduce technical debt in legacy systems.
• Engage with vendors to understand product roadmaps and prepare Moody’s for upcoming changes.

Stakeholder Engagement

• Regularly meet with internal partners to gather feedback and implement voice-of-customer updates.
• Support cross-functional collaboration with teams such as Cyber Security and Global Real Estate.
   

About the Team
The Audio Visual and Voice Engineering team is a globally distributed group responsible for overseeing both the Voice and Audio Visual towers at Moody’s. Our core mission is to design and deliver innovative services and solutions that align with these domains. We collaborate closely with a wide range of teams across Moody’s from Cyber Security to Global Real Estate. Our goal is to strike the right balance between innovation and stability, consistently delivering high-quality solutions that meet the evolving needs of a modern workplace.

Annual base salary gross: $141,200.00 to $225,800.00. Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Moody’s total compensation package for employees. Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.