Job Description

Experience Level: Early Career


  • Sales & Marketing


  • One Canada Square, Canary Wharf, London, E14 5FA, GB

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Moody’s Ratings is undertaking a end-to-end digital transformation program, an exciting journey to enhance the customer experience, improve processes, increase automation and fortify technology infrastructure. A key component of the new Commercial end-to-end customer journey is the commercial contracting process and we are seeking an experienced and ambitious individual to assume ownership responsibility for the Commercial Contracting process.


This role holder is responsible for the ownership, design and ongoing management of the end-to-end Commercial Contracting process as well as other Order management processes for the Commercial Group; incorporating Design Thinking and Agile approaches that drive an enhanced customer experience, deliver globally consistent performance and enable efficiencies and iterative improvement.

  • Process Ownership: Owning, managing and enhancing the Commercial Contracts process. This includes: (a) the ‘look and feel’ aesthetics of Moody’s Ratings commercial contracts; (b) customer contracting data requirements; contract generation and send/receive processes; (c) contract reporting requirements; (d) contracting controls and document management principles.
  • Process Management: Define, implement and manage the processes within the Commercial Contracting process to ensure efficiency, effectiveness, and compliance with relevant Law and Regulation. This requires understanding and effective communication of business requirements, designing process maps, and establishing process controls.
  • Change Management: Define and own components of the business readiness plan for the digitized workflow. This includes coordinating with other Business Process owners, Digital Product, RM and SMEs. Write and maintain How to/User guide for all users of the Order and Customer Profile creation processes; Coordinate the delivery of the training for digitized workflow.
  • Continuous Improvement: Identify opportunities for process improvements and lead initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.
  • Performance Monitoring: Develop and implement process performance metrics and KPIs. Regularly review and analyze process performance data to identify areas for improvement.
  • Stakeholder Management: Collaborate with cross-functional teams to create/maintain the Contract Management Roadmap and manage technology enablement / end-to-end implementation for the new contracting architecture and processes. Engaging across functions (MIS Tech, Commercial Leadership, Product Management, Design Centre, Control functions, Pricing, Billing, GMO, Relationship Managers) to prioritise improvements and implementation schedules and get ‘buy-in’ consensus to implement the changes.

Candidate Competencies:

General Competencies

  • Strong knowledge of the Financial Services sector, specifically Credit Ratings industry
  • Demonstrable experience working within and understanding behavioural requirements of a regulated environment
  • Legal background is desirable. If the candidate does not hold a legal qualification of a relevant nature then candidate will be expected to be able to demonstrate experience and knowledge of legal principles and terms."
  • Strong communications, analytical and management skills, with the ability to present quantitative and technical concepts to both business executives and technical teams

Customer Focus

  • Thinks globally and understands variation and drivers of customer needs.
  • Regular interaction with customers, focus on ‘voice of customer’ feedback to drive change
  • Champion good customer service. Seek simplicity and make it easy to do business with Moody’s.

Process Improvement

  • Optimize and standardize business processes applying best practices to achieve more efficient results
  • Translate customer needs into process improvement objectives, define user stories, develop implementation plans and oversee their execution
  • Comfortable in an Agile operating environment. Demonstrates persistence and commitment in implementing product and process improvements.
  • Complete regular Risk Control Self Assessments for the processes owned
  • Solution focused; identify solutions, lead the implementation and help team overcome complaints and obstacles.
  • Familiar with the roles of Risk Owner/Process Owner/Product Owner and Data Owner.
  • Comfortable with Six Sigma approach
  • Focus on outcomes based on clear KPIs/OKRs

Leadership & collaboration

  • Natural change agent with entrepreneurial instincts who articulates the need for change and improvement with ease.
  • Build enduring relationships with internal stakeholders - especially the Control functions, technology and RM functions.
  • Effective advocate, influence without authority. Eye for detail and accuracy, with a preference for brevity.

Performance and Talent Management

  • Use systems and metrics to set clear, outcome oriented, quantitative goals.
  • Constantly hold team members accountable to high standards of individual and collective performance by providing feedback throughout the year.

Candidate Experience:

  • Bachelor's degree in Business, Law, Economics or finance background. Master degree will be appreciated.
  • 8+ years of working experience with a solid background in Project/Process/Product Management.
  • Practical experience leading process design and improvement projects to delivered results. Experience with Design Thinking and Agile methodologies.
  • Experienced in managing large, complex and mid-size projects within financial industry, is preferred
  • Experience with defining, designing, documenting and implementing business processes
  • Strong leadership skills and an ability to set direction, ensuring working groups meet project deliverables. Self-starter with ability to meet tight deadlines and manage multiple, competing priorities
  • Is able to manage senior stakeholders and develops a good working relationships within all the levels of the organization
  • Exposure to and/or knowledge of the role and function of Rating Agencies is preferred.
  • Proficiency in Microsoft Excel, Word, PowerPoint, Project, Access and Visio.
  • Sound judgment-capable of developing independent opinion and defending own views.
  • Thinks critically and exercises sound judgment. Fully explores problems and/or opportunities and provides solutions proactively.
  • Sets high standards for performance. Focuses on results with a sense of urgency. Overcomes obstacles. Brings issues to closure.
  • Adjusts quickly to multiple demands, shifting priorities, ambiguity and rapid change. Demonstrates resilience in the face of adversity and frustration.
  • Can demonstrate influence without authority within complex working environment with multiple stakeholders
  • Excellent communication skills; written and spoken. Tailors message to audience and listens effectively.
  • Produces work of an appropriate quantity and quality for the position and the individual's level of experience. Takes responsibility for actions/results.
  • Proven team player with ability to work independently.
  • Has some experience overseeing and directing the work of others, either through influence or direct reporting relationship.
  • Willingness to travel to Moody’s regional and occasionally global offices (5-10%).

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

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