Job Description

Experience Level: Experienced Hire

Categories:

  • Engineering & Technology

Location(s):

  • 1414 S Tryon Street, 7th Floor, The Railyard Floors 5-8, Charlotte, North Carolina, 28203, US
  • 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

The VP - Experience Design is a highly skilled practitioner responsible for the design and delivery of exceptional end user experiences across the Structured Finance Line of Business. This individual has a strong understanding of customer experience and employs a user-centered design methodology create a seamless experience across various products serving internal and external customers. In addition, this individual has prior experience of designing for complex workflows in the financial domain and has exposure to nuances of Structured Finance.

The VP-XD reports directly to the SVP, Experience Design and collaborates directly with product strategists and business stakeholders, functioning as a key leader in the overall product organization. In addition, you are comfortable leading and developing an experience design team by managing, mentoring, and coaching a mix of visual designers, interaction designers, and usability researchers, while setting the tone as the team leader.

  • Strategic Planning: The VP-XD is responsible for defining the UX vision and strategy that aligns with the organization's business goals and objectives and deliver a seamless customer experience across products in the Structured Finance space, internally and externally.
  • Team Leadership: The VP-XD lead will manage and lead a team of UX designers. You are responsible for providing direction, setting goals, delegating work, and ensuring your team has a clear customer experience strategy for the work you will deliver.
  • Design Oversight: You are responsible for design deliverables across multiple products and oversee all design work to ensure it aligns with the overall customer experience strategy as well as aligning to our in-house design system.
  • Stakeholder Communication: You are the primary point of contact between the XD team and stakeholders within the Structured Finance business group and the product organization. You are responsible for building a strategic partnership with product owners.
  • Design Facilitation: VP-XD will lead design workshops and visioning sessions with various stakeholders. You will simplify and unify complex information and metrics into design concepts, intuitive interactions, flows, graphs, and other forms of visual representation to facilitate collaboration, participation, and feedback from users.
  • User Research: VP-XD oversees, and at times, facilitates customer research efforts to gain insights into customer needs and behaviors.
  • Mentorship: VP-XD is expected to mentor junior XD team members, inside and outside your team, helping them to grow professionally and improve their design skills.
  • Collaboration: VP-XD works in a multidisciplinary environment on experience design activities, throughout the full software development lifecycles often leading numerous design initiatives concurrently.
  • Keeping Up with Trends: You stay updated with the latest UX trends, tools, and methodologies, and incorporate them into the UX strategy when relevant.
  • Design System: You will contribute to our in-house design system, maintaining and evolving consistency in design and behavior across products.

Qualifications:

  • Bachelor’s Degree required, master’s degree in HCI preferred
  • Proven experience leveraging qualitative and quantitative data to define problems and solution for complex financial workflow use cases
  • Expert level experience as an experience design leader for web and mobile interfaces
  • Expert knowledge with Agile software methodologies. Formal training in one or more recognized Agile methodologies (Scrum, XP, Kanban, etc.) or toolsets (JIRA, Rally, etc.)
  • Expert level knowledge and skill in all phases of the user-centered design methodology
  • Ability to work both hands on and at a more strategic level
  • Expert oral, written and presentation skills
  • Demonstrated experience mentoring and managing others
  • Extensive experience with user-centered design patterns, systems, and methodologies
  • Expert ability to communicate abstract concepts to audiences that are not skilled in the user experience discipline
  • Strong work ethic
  • Ability to thrive in ambiguity, complexity, and has a passion for challenges
  • Detail-oriented self-starter with ability to work independently and as part of a team
  • Expert knowledge of Figma
  • Extensive experience in financial services, designing solutions for complex workflows and working within an enterprise environment preferred
  • Will work in office 2 days a week (Tues/Wed), this position is not remote
  • Ability to travel for workshops and meetings

For US-based roles only: the anticipated hiring base salary range for this position is [[$148,100 - [[$214,700, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

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