VP Mgr-Benefits Operations & Delivery

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

The VP – Benefits Operations and Delivery will lead the global execution of Moody’s employee benefits programs, with a strong emphasis on operational excellence, employee experience, and compliance. Based in Costa Rica, this role focuses on benefits delivery and oversees global programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance benefits.

• Minimum 10 years of experience in Benefits Operations or Total Rewards, with significant global scope; strong U.S. benefits expertise highly preferred.
• Proven track record managing global benefits delivery, including leave of absence management and regulatory compliance.
• Experience working in regulated environments is a plus.
• Fluency in English required; additional languages a strong advantage.
• Strong leadership skills with the ability to manage and engage teams across geographies.
• Demonstrated curiosity and forward-thinking mindset, with experience or interest in applying AI to enhance efficiency and employee experience.
• Excellent vendor management and negotiation skills, with proven ability to build and sustain strong partnerships.
• Solid project management and process improvement expertise; experience implementing and optimizing HR technologies.
• Exceptional communication, stakeholder management, and analytical skills.
• Commitment to documentation excellence and maintaining audit-ready processes.
• Collaborative, inclusive leadership style with a focus on service excellence.

Education

 Bachelor’s degree required; advanced degree or certification in HR, Business, or related field preferred.

Responsibilities

• Lead Moody’s global benefits operations and delivery team, ensuring consistent, high-quality employee experiences across all regions. Oversee the full spectrum of programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance offerings.
• Ensure accurate and seamless day-to-day benefits administration, including open enrollment, leave of absence management, and employee inquiries. Maintain audit-ready processes, SOP documentation, and compliance with global and local regulations, including U.S. benefits laws and social benefits reporting.
• Lead the implementation, optimization, and automation of benefits platforms. Introduce AI-driven tools to personalize employee interactions, enhance reporting, and strengthen self-service capabilities.
• Drive operational efficiency and service excellence through ongoing process improvements and employee feedback analysis. Track and report on KPIs and service levels to inform strategic decisions.
• Manage external vendor relationships to ensure cost-effective, high-quality service delivery. Collaborate with internal partners such as Centers of Excellence, Payroll, Finance, Technology, and People Services & Solutions to ensure integrated and scalable processes.
• Support change management initiatives, including vendor transitions, policy updates, and system upgrades. Foster a culture of inclusion, innovation, and service excellence within the benefits operations team.

About the team

Moody’s Total Rewards team is a global, strategic function dedicated to delivering meaningful, equitable, and competitive compensation and benefits programs that support our people and business goals. We operate at the intersection of data, compliance, and employee experience—ensuring that every offering reflects our values of inclusion, integrity, and innovation 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to AODA@moodys.com. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.