Tecnology Service Group Intern
Job Description
Location(s):
- MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR
Line Of Business: Technology Services Group(TSG)
Job Category:
- Students & Early Careers
Experience Level: Early Career
Tecnology Service Group Intern
Job ID (6242)- [TSG Team] - [CRI] - [Part Time]
Start Date: March 2025
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
Windows, MacOS, iOS, Android, Audio/Video system support
Knowledge of ITIL process and ITSM framework
Experience in Major Incident Management, Problem Management, Knowledge Management, Change Management, Release Management, Service Governance, and Metrics
Microsoft Certified Solutions Expert (MCSE)
Server, Desktop, or Help Desk support
Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
Experience with Windows installer, imaging software, and desktop management suites (like SCCM, PXE, Intune, Auto Pilot)
Working knowledge of enterprise-level networking and troubleshooting.
Working knowledge of cloud services (i.e., AWS (Amazon Web Services), Azure, Zoom & Teams)
M365 suite, office 365, SharePoint Online, OneDrive.
Education
Preferred bachelor’s degree in information systems, Computer Science, Data Management or related major.
Ideally one year ahead of graduation.
Responsibilities
Gain knowledge of and put into practice the Agile methodology, which is based on its fundamental values and principles.
Acquire and implement the IT Infrastructure Library (ITIL) framework to ensure IT services are in harmony with business objectives, following its fundamental stages.
Strengthen partnerships with business and development teams to ensure the Technology Services Group (TSG) deliverables support Moody’s strategic objectives.
Support software application performance by ensuring configurations adhere to industry best practices, provide leadership in solution architecture, and actively participate in development to optimize software functionality.
Enhance system stability, data integrity, and user experience by sharing strategic insights and best practices with the development team.
Promote knowledge transfer and training among support staff, champion in-house software solutions, and proactively engage with stakeholders to mitigate system issues.
Keep stakeholders informed about new functionalities and drive continuous enhancement by setting best practices and streamlining implementation procedures.
Apply DevOps methods to improve delivery results, document technical specifications, and collaborate extensively to boost implementation effectiveness.
Address, analyze, and solve problems, taking full responsibility for resolutions.
Uphold high standards of code quality through reviews, employ suitable design patterns, and support in addressing software application support challenges.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online