Systems Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Moody’s ServiceNow Engineer will be responsible for the strategic technical direction and implementation of Moody’s ServiceNow environment. The ServiceNow Engineering role is a combination leadership and hands-on development role, responsible for helping our stakeholders adopt solutions that drive business outcomes and gain return on investment in the ServiceNow platform while directing our internal development team to achieve the same. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

Roles/Responsibilities

• Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
• Providing technical direction and architecture of ServiceNow based business and IT solutions
• Act as a hands-on lead developer actively developing key stories and guiding development team in development and strategy best practices to maintain stability, improve data quality, and improve user experience of the ServiceNow solutions
• Provide knowledge transfer and training to application support personnel

• Drive solutions across the platform that align to ServiceNow out of the box capabilities
• Proactively identify potential bottlenecks and work through resolution with stakeholders.
• Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
• Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Drive continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
• Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
• Generate and maintain technical design and configuration documents.
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
• Troubleshoot issues, perform root cause analysis and provide solutions for problems.
• Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
• Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Work with Admin support to resolve support issues within ServiceNow

Qualifications

• 4+ years large ServiceNow instance experience driving architecture and design.
• 4+ years as a developer on a large ServiceNow implementation.
• 4 years of advanced ServiceNow administration, configuration, integration and development experience including JavaScript, HTML/CSS, XML, REST/SOAP, LDAP and SSO
• Experience planning and executing a minimum of 3 ServiceNow upgrades
• Excellent interpersonal, written, and verbal communication skills
• Ability to work collaboratively with customers and all functional team members
• Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• ServiceNow Certified Administrator
• Experience with Agile and Scrum development approaches
• In depth understanding of ServiceNow functionality and experience with ServiceNow development on Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
• Experience with JavaScript, XML, HTML and service integration using REST API
• Experience with UI Policies, UI actions, Script includes, Business Rules, Client Scripts, Scheduled jobs, Import sets, Security Rules (ACLs) and Transform maps.
• Experience in loading data into SNOW from third party system using WebServices and Import Sets.
• Experience in creating Flows using Flow Designer.
• Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Work with Admin support to resolve support issues within ServiceNow

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.