SVP Mgr-Business Process Transformation

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Extensive experience (typically 10+ years) in commercial strategy, business process transformation, digitalisation, or related fields within financial services or B2B environments
• Proven track record of defining and executing lead generation strategies and delivering digital transformation projects at scale
• Experience managing cross-functional teams and influencing at senior leadership level
• Demonstrated success in owning revenue outcomes and driving efficiency improvements through technology and AI
• Demonstrated leadership in AI strategy and implementation
• Proven ability to define and execute AI-driven initiatives that transform business processes and enhance customer engagement
• Experience integrating AI tools into commercial workflows, managing technology roadmaps, and delivering measurable outcomes
• Strong understanding of AI governance, risk management, and ethical considerations
• Deep understanding of lead generation processes, sales enablement, and digital tools
• Strong knowledge of AI applications in commercial or sales environments, including workflow automation, data modelling, and API integrations
• Demonstrated ability to manage technology roadmaps and deliver digital solutions
• High proficiency in data analysis, reporting, and process governance
• Familiarity with Salesforce and integration
• Exceptional leadership, stakeholder management, and communication skills
• Ability to drive change, inspire teams, and foster collaboration across functions
• Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment
• Six Sigma, Lean, or similar process improvement certifications are advantageous
• Experience with AI-powered GTM tools and LLM-driven automation
• Familiarity with CRM systems (Salesforce, HubSpot), sales engagement platforms, and data warehouse systems (e.g., Snowflake, BigQuery)
• Previous experience working directly with sales teams or owning outbound initiatives

Education

• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred

Responsibilities

The role holder is accountable for delivery of tools to the RM team that a) drive revenues through better quality & more timely generation and assignment of leads and actionable customer insights; b) increase the efficiency of the team through enhanced controlled processes for lead management, meeting preparation, portfolio management.

• Define the revenue outcomes and efficiency improvements associated with lead generation and AI initiatives in collaboration with Global RM team
• Define, lead, and implement the overall vision, strategy and outcomes for lead generation and qualification
• Define, lead and implement the overall vision, strategy and outcomes for Sales Agentic and AI in RM day-to-day life
• Oversee the definition and delivery of the technology roadmap for digital lead generation tools, managing the technology roadmap and maintaining strong relationships within Business Digitalisation and Technology teams
• Lead definition, review and consolidation of subscription products that support lead generation
• Integrate AI-powered tools and automation into the RM Process, driving measurable improvements in RM productivity and customer engagement
• Act as business owner (Process Owner) for lead generation processes - Oversee the design, implementation, and ongoing management of processes and controls (including RCSA) related to lead generation and sales activities
• Develop dashboard to monitor progress against agreed outcomes
• Ensure robust data management, governance, and reporting to support decision-making and regulatory compliance
• Lead initiatives related to Customer 360 and portfolio grouping to enable holistic client insights for more effective customer engagement.

About the Team

The Lead Generation Strategy & Sales Digitalization team is responsible for transforming lead generation processes and enhancing sales efficiency. We contribute to business growth by implementing AI-driven solutions, improving customer engagement, and ensuring robust governance. By joining our team, you will be part of exciting work in digital transformation and AI innovation.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.