Sr Systems Engineer - MFT

Skills and Competencies

• 5+ years’ experience managing Managed File Transfer systems in production environment
• Solid experience in managing and supporting Globalscape EFT or similar file transfer systems.
• Strong knowledge of file transfer protocols (FTP, SFTP, FTPS) and security practices.
• Working Network knowledge - TCP/IP, Subnets, DNS etc
• Working Operating Systems knowledge - Windows Server
• Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery.
• Highly impactful problem-solving skills and attention to detail.
• Experience working with ITSM systems such as ServiceNow.
• Customer focused & solutions driven
• Exceptional written and verbal communication skills.
• Desired - Bash/Python/Powershell

Education

• Desired - Graduate degree in any relevant discipline.

Responsibilities

• Deliver solutions towards new business cases and fulfill BAU requests
• Implement best practices configuration management, monitoring and security.
• Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions.
• Ensure the security and compliance of file transfer operations, adhering to industry standards and best practices including security hardening.
• Monitor performance/availability
• Lead the planning and execution of application upgrades and migrations
• MFT Capacity Management
• Develop and maintain documentation for application configurations, processes, and procedures including SoPs
• Provide expert technical support and solve complex problems
• Provide training to end-users and other team members as needed
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics.
• Drive continuous improvement through the adoption of automation and orchestration.
• Identify opportunities to optimize performance, reliability, and cost.
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.
• Contribute to maintain good relationships with the vendor and stay up-to-date with the latest developments related to GlobalScape EFT and more generally to file transfer technologies and recommend improvements.

About the team

The Technology Services Group (TSG) are seeking an experienced Senior Systems Engineer to join our global Operations team to manage, support and deploy Managed File Transfer solutions.

You will work closely with internal business partners, architects, network, cyber-security

and other groups to understand project requirements and deliver scalable, reliable solutions.

This role offers an exciting opportunity to work on cutting-edge technologies, drive

innovation, and shape the future of our hybrid cloud infrastructure to support the organization's

growth and success. If you are passionate about Managed and Secure file transfer technologies, possess strong technical acumen, and thrive in a collaborative environment, we encourage you to apply and join our team.