Sr People Service Excellence Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies.

• Strong knowledge of compliance regulations related to people processes.
• 7-9 years of experience.
• Proven ability to lead cross-functional teams and manage end-to-end project lifecycles.
• Excellent analytical skills with proficiency in data analysis tools and techniques.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Experience managing and implementing preventive internal controls in a shared services environment.
• Experience with SuccessFactors and ServiceNow.
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment with multiple stakeholders.
• Strong problem-solving skills and a results-driven mindset. Consulting, spotting trends and human-centered design.

Education

• Bachelor's degree in Human Resources , Business, Engineering, Operations, or related field is preferred.
• Six Sigma certification (Green Belt or Black Belt) is highly preferred.

Responsibilities

• The ideal candidate should have a strong background in process improvement, process design projects such as process flow charts, SOP documentation using Six Sigma methodologies, and a deep understanding of overall people compliance.
• Drive People Team process enhancement and lead transformative process workshops.
• Embed Process Design Management into People Team's strategic initiatives.
• Proactively conduct comprehensive internal reviews to ensure readiness for regulatory internal and external audits.
• Review Data Quality Audits of People Systems.
• Undertake annual reviews of Onboarding forms, People Policies, and SOPs with the COEs.
• Ensure strict adherence to statutory requirements.
• Conduct process design workshops and create process flow charts and documentation.

About the team

Our Service Excellence team leads strategic planning and execution for the People team, ensuring accurate processes and controls through comprehensive information management, process reviews, and service delivery improvements. By joining our team, you will drive People Team process workshops, and embed Process Design Management into the People Team's strategic initiatives.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.