Sr People Connect Associate

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 2-4 years of experience in HR or other related field, especially in a service center.
• Knowledge of the Americas HR practices and regulatory guidelines.
• Experience within SuccessFactors and ServiceNow.
• Strong oral, written and interpersonal communication skills in English (English required).
• Passion for data combing and analysis to build effective processes that delivers exceptional user experience.
• Understanding of end-to-end user experience within HR processes.
• Strong familiarity with data problem-solving and trend spotting with a human-centered mindset.
• Business driven team-oriented demeanor and ability to work within a Team.
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed.
• Sound judgement and discretion with sensitive information, escalating when appropriate.
• Effective listening and growth mindset to service a diverse employee population.
• Commitment to continual process improvement.
• Ability to promote and implement changes to current practices and processes.

Education

• Bachelor's degree or equivalent.

Responsibilities

• Support operational work across the Moody’s People Team to drive efficient and consistent processes. Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction. Collect, compile, and analyze HR data, metrics, and statistics. Investigate the root cause of data or service quality issues.
• Remain informed with current and innovative People practices, improving effectiveness of HR processes.
• Provide guidance and trainings to Associate team members on basic inquires, tracking all responses through ServiceNow, in a timely and thoughtful manner. Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture. Raise issues and case questions with the People Connect Manager, working to improve services against service level agreements.
• Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as needed to reach case resolution. Monitor case queues, within ServiceNow, from other regions as needed to triage cases appropriately. Support priority cases for employees globally, when raised within time zone, collaborating and identifying appropriate parties to notify, when applicable (act as an escalation point for complex cases. Continue to develop professional Human Resources expertise, applying Moody’s People policies and procedures to resolve a variety of employee cases. Adhere to all service level agreements and organizational effectiveness measurements.
• Establish strong working relationships across operations global and regional teams to support technology and HR processes.
• Process and maintain transaction completion, documenting in system, across the complete employee life-cycle. Process, verify and maintain documentation relating to all aspects of the employee life-cycle. Administer HR processes and procedure with close attention to confidentiality, timeliness, privacy and fairness
• Customer Service: interact effectively with customers, fostering a positive experience. This includes active listening, empathy, patience, clear communication and problem-solving to effectively find a solution to a wide range of employee and manager queries and scenarios.
• Attention to Detail: accurately and consistently work with complex and detailed information, being thorough, precise and vigilant in observing errors and inconsistencies.
• Organizational Skills: managing multiple tasks, projects and priorities effectively, from handling day-to-day issues to implementing long-term strategies and process improvement.
• Adaptability: capability to adjust one's approach or behavior in response to changing circumstances or new information. Being open to new ideas, flexible in the face of change, and responding based on the new and changing information and processes.

Preferred:
Knowledge and proficiency on specific employee benefits within the Americas.

About the Team

People Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moody’s employees and managers, with a direct focus on Americas’ employees, and overseeing employee life-cycle matters as well as employee and manager questions.

#Li-Hybrid

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.