Software Engineer - Copilot
Click here to Apply OnlineJob Description
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
- Strong analytical and problem-solving skills
- Experience in customer support and working on a support team
- Ability to troubleshoot and resolve basic to complex Copilot Studio and Power Platform issues
- Familiarity with Microsoft Power Platform including Power Automate, Power Apps, and Copilot Studio
- Experience with data connections and standard and premium connectors
- Understanding of on-premises data gateway setup and management
- General knowledge of networking, Microsoft Office, Azure Services, and ServiceNow
- Experience with Power BI for reporting and analytics
- Basic to intermediate programming skills in JavaScript, C#, or Python for custom development and automation
- Familiarity with version control systems such as GitHub and DevOps practices including CI/CD
- Knowledge of security best practices including RBAC, data privacy, and enterprise compliance requirements
- Excellent written and verbal communication skills with the ability to engage stakeholders effectively
- Ability to work collaboratively in cross-functional teams and mentor junior staff
- Commitment to continuous learning and professional growth
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
- Bachelor’s degree in computer science, information systems, business analytics, or a related field
- Support and monitor Copilot Studio solutions within Power Platform with a focus on customer service and issue resolution
- Assist in the administration of the Moody’s Power Platform tenant including user management and security controls
- Configure, manage, and support on-premises data gateways and related tools
- Support agent lifecycle management and solution deployments across environments
- Collaborate with team members to design and maintain secure and reliable solutions using Power Automate, Power Apps, and Copilot Studio
- Develop and maintain dashboards, reports, and operational metrics using Power BI
- Integrate Power Platform solutions with external systems and APIs including custom connector development
- Utilize version control systems such as GitHub for code and solution management
- Participate in solution lifecycle management including CI/CD pipelines, rollback strategies, and versioning
- Apply automated testing and debugging practices to ensure solution quality and performance
- Implement and maintain security best practices including RBAC, data privacy, and compliance with enterprise standards
- Stay current with security and compliance requirements for cloud and hybrid environments
- Document processes and contribute to knowledge sharing within the team
- Communicate effectively with stakeholders to gather requirements and deliver fixes and enhancements
- Participate in cross-functional initiatives and provide regular updates to stakeholders
- Engage in ongoing training programs including Copilot Studio full access training and agentic AI training
- Stay up to date with new features and best practices in Power Platform, Copilot Studio, and related technologies
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
- Posted: 03/23/2026
- Job Reference #: 12986
- Location(s):
- MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR
- Line of Business: Technology Services Group(TSG)
- Job category:
- Engineering & Technology
- Experience Level: Experienced Hire