Senior Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

* Experience: Experience in technical customer support, ideally in a SaaS environment.
* Technical Skills: Proficient in Python programming, SQL, and API integration. Capable of troubleshooting technical bugs and issues.
* Customer Service: Strong customer service skills with a drive to excel and contribute to a dynamic, fast-growing team.
* Analytical Abilities: Excellent analytical skills and persistence in problem-solving; experience in supporting enterprise applications is a plus.
* Communication Skills: Outstanding verbal, written, and organizational skills.
* Adaptability: Demonstrated creativity, flexibility, enthusiasm, and a willingness to learn.
* Industry Knowledge: Exposure to the financial industry, banking, and/or capital markets is advantageous.

Education

Bachelor’s degree required; preferably in Information Technology, Computer Science, or Finance

Responsibilities

Providing our customers with world class customer service is key to our success. Our client service specialists are provide superior Customer Service as the first point of contact for Moody's’ customers across a wide range of products.

* Deliver Exceptional Customer Service: Provide top-tier support for Moody’s industry-leading products, ensuring each client interaction is courteous, professional, accurate, and timely.
* Client Communication: Engage with clients in a respectful and effective manner, addressing their inquiries and concerns promptly.
* Case Management and Escalation: Manage client requests efficiently, escalating issues when necessary while maintaining ownership until resolution.
* Cross-Functional Collaboration: Build strong working relationships with colleagues in Client Service and partner teams, including Product, Sales, Customer Success, Engineering, Research, Data, and Analysts.
* Feedback Channeling: Capture and relay client feedback on product features and functionality to the relevant teams.
* Knowledge Base Contribution: Create and maintain content for the Moody’s Knowledge Base to assist clients and team members.
* Support New Initiatives: Assist in the launch of new products and business initiatives, ensuring smooth transitions and client satisfaction.
* Identify Sales Opportunities: Spot potential sales and up-sell opportunities, contributing to business growth.

About the team
Our Client Services team is responsible for inspiring customer connection and loyalty at scale.

We help Moodys ensure our customers have a world class experience by providing information , guidance and support . By joining our team, you will be part of exciting work across many different products and services.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.