Job Description

Location(s):

  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

Line Of Business: COR(COR)

Job Category:

  • Operations

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

 

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

 

 

Skills and Competencies

  • High level of proficiency in Microsoft Word and Excel
  • 2-3 years experience providing support for clients and internal departments
  • 2-3 years experience working  with database and CRM systems, such as MS Access and SalesForce.com
  • Previous experience preferably within the marketing, financial, or sales industries is advantageous
  • Ability to efficiently prioritize, organize, and complete multiple projects/assignments simultaneously in a fast-paced, deadline-driven environment
  • Strong attention to detail, quality, and accuracy
  • Proactive in problem solving with high level of critical thinking skills
  • Good interpersonal communication skills, both written and verbal with the ability to build strong professional relationships at all levels
  • Commitment to client care and problem resolution
  • Self-motivated, collaborative and comfortable working in a team
  • Well-developed skills in Microsoft Office applications (Outlook, Access, Excel, Word, PowerPoint)
  • Experience with Salesforce.com advantageous

 

 

Education

  • Bachelor’s degree

 

Responsibilities

  • Work with sales, sales operations and content delivery teams to complete all product access requests. Provide client permissions and license keys for services accessed electronically, in accordance with contract specifications, terms, and effective dates. Supply clients with access details and manage de-activations in the event of cancellations.
  • Enable and configure product trial access for clients
  • Develop a strong understanding of processes, systems and tools deployed for order fulfillment
  • Clarify order discrepancies with the sales team and coordinate cross-functionally as needed
  • Utilize CRM system (Salesforce) to maintain accurate client entitlement data, process sales orders or adjustments, and document relevant transaction details. Ensure consistency and accuracy for all stages of the fulfillment process. As needed, use CRM to prioritize assignments and record activities or client interactions.
  • Use CRM (Salesforce) to monitor fulfillment requests from clients or internal departments.
  • Maintain a customer-centric, best-in-class service orientation by attending to and resolving customer fulfillment needs.
  • Coordinate with Sales, Customer Success and Client Service Desk to ensure client queries are resolved completely and promptly.

 

 

About the team

As a member of the Fulfillment Center of Excellence, the Fulfillment Analyst supports the sales fulfillment process, while ensuring compliance with organizational standards and protocols. You will be primarily responsible for fulfillment activities, including per-missioning/de-per missioning end users, processing user changes and establishing user trials. This role will also collaborate closely with the sales, engineering/IT and client service teams to facilitate workflow and provide support to customers with access issues or queries.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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