QA Engineer

Quality Assurer - ServiceNow Platform

The Quality Assurer will be responsible for ensuring strategic alignment and ongoing process and delivery health to support and promote Moody’s business and IT goals from the ServiceNow Platform and Team. The ideal candidate is a highly motivated, hands-on technology leader who will oversee quality standards to ensure Moody’s delivers the highest quality development products and services. Their duties include data analysis, managing development testing and monitoring all quality factors in coordination with the broader ServiceNow functional strategy. The immediate role requires knowledge of the business environment and underlying business data.

The candidate will work in an Agile development environment to support the quality of both enhancements to existing systems and new development. Additionally, they will work with Business Analyst, Systems Engineers, and stakeholders to understand business and functional requirements for proper quality assurance. This individual will be responsible for detailed, high-quality documentation, use cases, test scripts, test evidence which meets the needs of the various project stakeholders. The successful candidate will be a trusted advisor to senior leaders and key stakeholders across MCO with responsibilities including, but not limited to the following:

Role/Responsibilities:

• Establishing and implementing the quality standards for ServiceNow development products or services
• Collecting and analyzing quality assurance data in coordination with stakeholders to ensure the quality of project deliverables
• Monitoring quality testing and identifying gaps in the testing of technical functionality for ServiceNow architectural stability
• Drive process standardization and automation throughout all areas with the use of industry best practices.
• Proactive identification of data, process, procedures, and functionality gaps in ServiceNow modules and tools.
• Periodic communication of system health, Training other employees on quality procedures, and management updates
• Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad.
• Execution of operating procedures that lead the Quality Assurance Team such as SOP, Automation Testing Framework, Sprint/Release progress, Go Live Readiness, training, etc.
• Test and verify the integrity of integrations that will support the technical design and build processes.
• Collaborate with project managers, technical leads and business analyst leads to ensure effective cross-portfolio communication and issue management.
• Lead implementation testing by gathering test scenarios and triaging defects
• Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.
• Provide QA release artifacts and documentation for new features in the system/reports.
• Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.

Required Skills and competencies:

• Quality assurance experience required.
• Strong Excel, Visio, PowerPoint, and SQL skills, experience with Snowmirror and Power BI is a plus.
• Experience with JIRA or other issue and project tracking software applications.
• Strong reporting and quantitative analysis skills and the ability to translate analysis into actionable tasks.
• Strong organizational skills, attention to detail and the ability to manage multiple projects and team members with tight deadlines.
• Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers.
• Ability to interpret business priorities and understand business needs to adequately establish quality standards and regulations.
• Excellent problem solver and independent thinker with the ability to create innovative solutions.
• Experience working in a global and/or heavily outsourced organization.
• Client focused, proactive and results oriented with ability to support clients across multiple locations.
• Must possess strong initiative and a get-it-done attitude.
• Proficient in process design and delivery of an ITIL aligned Service Management process.
• Knowledgeable of industry best practices and trends for ServiceNow platform’s capabilities to interface with other complementary tools.

Qualifications:

• Minimum 3 years’ experience as a ServiceNow Quality Assurer.
• Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.
• ITIL v3 foundation practitioner level certification preferred.