Office Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies 

• At least 5 years of experience in facilities management, office management or executive administrative roles, or applicable relevant experience. 
• Advanced proficiency in written and spoken English; additional languages considered a plus. 
• Exceptional prioritization and time-management skills. 
• Strong teamwork and collaboration abilities to work across entities and lines of business. 
• Resourceful, effective at solving problems and making decisions in a fast-paced environment. 
• Outstanding customer service orientation, networking and interpersonal skills. 
• Experience negotiating, managing and supervising vendors and service providers. 
• Discrete and professional at working with sensitive and confidential information. 
• In-depth knowledge of Costa Rica Free Trade Zone regulations, requirements and procedures in areas such as fixed asset management, taxes, and regulatory reporting. 
• Advanced proficiency in Microsoft productivity & collaboration tools, technology savvy. 
• General knowledge of applicable legal and regulatory requirements of Costa Rica for the operations of multinational, mid-size corporations. 
• Available to work onsite most of the time. 

Education  

• Bachelor’s degree in Business Administration, Finance, Economics, Engineering, Architecture, Civil Engineering, Communications, Public Relations, or applicable field.  Relevant education and experience in lieu of a degree will be considered.   
• Project management, process improvement certifications or similar qualifications considered a plus. 

Responsibilities 

• Oversee the daily operations of the local office, acting as the main point of contact for all facility-related matters and general office services, including day-to-day supervision of the administrative assistance function. 
• Act as the liaison between the local center and relevant corporate functions such as Facilities and Real Estate, Security, Technology Services, and Accounts Payable, ensuring the implementation of all policies and procedures at the local level. 
• Select and manage vendors for all general office services, events, activities, and supplies; supervise third-party personnel during onsite visits and regular work. 
• Provide a world-class experience to employees and internal/external visitors by organizing agendas, internal and external events, and meetings with stakeholders. 
• Serve as a central point of contact for all support required by various employee groups, including business resource groups, committees, clubs, and community impact activities.??
• Provide organization and logistics support for center-wide events onsite and offsite, including town halls, country leadership meetings, and operating forums. 
• Co-own the business continuity and resilience strategy and plans, acting as a member of the incident response and crisis management team for the center while liaising with the corporate Business Resilience function. 
• Manage internal communications, moderating content shared with employees and stakeholders, and take full ownership of the center’s intranet site, EXPO, and the Global Capability Center’s mailbox. 
• Co-own and orchestrate a seamless onboarding experience for new employees, contractors, and interns in collaboration with relevant functions. 
• Lead all work related to Occupational Health & Safety and Labor Risk, ensuring compliance with all policies, procedures, and statutory requirements, while supporting the Capability Center Country Head in operational risk management, budget execution, and compliance with Costa Rican Free Trade Zone regulations.  
• Prepare and submit expense and payment documentation to Accounts Payable for timely processing.  
• Act as a liaison to the corporate sustainability function for tracking and reporting requirements. 

About the team

The Office Manager position reports directly to the Costa Rica Capability Center Country Head.  The team is part of the organization of the Chief Administration Officer, which oversees the operation of all three Moody’s global capability centers located in Costa Rica, Lithuania and India. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.