Lead Business Process Transformation Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Strong experience in business transformation, process improvement, or consulting.
• Proven ability to deliver and drive adoption of change in complex environments.
• Experience leading Lean Six Sigma projects to achieve results; Green Belt certification preferred.
• Skilled in defining, designing, documenting, implementing, and controlling business processes.
• Understanding of data principles to inform design requirements.
• Experience collaborating with technology teams.
• Strong leadership skills with the ability to set direction and ensure deliverables.
• Self-starter able to meet tight deadlines and manage multiple priorities.
• Excellent attention to detail in work, communication, and planning.
• Analytical and problem-solving abilities.
• Experience with multi-functional, multi-year implementation initiatives.
• Comfortable engaging at both senior and detailed/analytical levels.
• Familiarity with design thinking methodologies.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Bachelor’s degree in a relevant discipline (preferred).

Responsibilities

Lead process transformation initiatives to enhance customer experience, drive efficiency, and strengthen controls across Moody’s Commercial Group.

• Own, manage, and execute business processes and controls, identifying inefficiencies and implementing Lean or Six Sigma initiatives.
• Serve as process owner for operational or regulatory processes of low to medium complexity, with support from senior leadership.
• Collaborate with stakeholders across technology, compliance, and sales to deliver and adopt new processes and drive continuous feedback.
• Lead or support projects and workstreams to enhance or transform processes in response to business objectives or regulatory changes.
• Plan and execute business readiness activities, including documentation, training, and go-live support.
• Develop, track, and report metrics to measure process performance, analyze trends, and identify improvement opportunities.
• Design, implement, and operate controls, ensuring robust governance and remediation of identified gaps.
• Maintain a backlog of improvement ideas focused on continuous enhancement from customer and process perspectives.

About the team

Our Commercial Operations Process Team is responsible for driving improvements to Commercial Group processes using Lean Six Sigma and Agile methodologies. By joining our team, you will contribute to enhancing the customer experience, driving consistent performance, and enabling efficiencies across Moody’s Ratings.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.