Senior Software Engineer (ServiceNow Development Lead) - New York - 9975BR


Moody’s IT is looking for an Assistant Vice President/Senior Software Engineer – ServiceNow Development to join its growing organization. This is a challenging position requiring a strong development and design background in ServiceNow. A good understanding of IT Service Management and related disciplines is also required. The candidate must be technically proficient, able to multi-task well, explain solutions clearly, is well organized, and has the ability to work independently with minimal oversight.

As part of Moody’s IT, the Moody’s IT Enterprise Business Services group is globally responsible for delivering continuous enhancements and operational support to Moody’s dedicated ServiceNow platform. Working closely with Moody’s IT Service Management (ITSM), the team delivers enhancements in an agile manner, working in sprints and regular release cycles. The combined team sets the direction for continuous improvement in service delivery by working with stakeholders to deliver improved automation, service management processes and end user experience. The team is also focused on ensuring program and project delivery commitments are met with minimal defects and that the ServiceNow platform remains operationally stable.

Functional Responsibilities

· Build strong working relationships with both IT and business partners, establishing working groups and workshops with key IT stakeholders and vendors as required
· Provides design leadership: responsible for the architecture, design, development and implementation of enhancements on Moody’s ServiceNow platform
· Work closely with business analysts and process owners to finalize designs for ServiceNow modules including: request, incident, problem, configuration, change, release, governance risk & compliance, auto-discovery, human resources, asset and project.
· Delivers practical designs, leveraging out-of-box features as much as possible
· Develops complete and functional workflows, screens and scripted business rules against requirements
· Accountable for regular code reviews for his/her team, ensuring proper coding, conformance to standards and best practices, including performance, security, reliability, scalability, extensibility and quality standards
· Leads development efforts on the platform. Leads daily SCRUM calls. Attends regular SCRUM ceremonies: backlog grooming, release planning, and sprint planning.

Moody's Information Technology

Minimum education and work experience required for this position include:

· 7-9 years of experience in IT industry, preferably in a financial services or consulting organization
· BS or BA degree, preferably in technology/business preferred. Equivalent experience will be considered
· Strong development experience using JavaScript, Angular JS and other SaaS technologies such as REST and SOAP
· Proficient in JavaScript, AngularJS, XHTML, XML, CSS, AJAX, SQL
· Experience in documentation and agreement of solution architectures for ServiceNow
· Experience in ServiceNow development as it relates to core ITSM modules such as request or incident management required
· Experience in developing ServiceNow IT GRC (Governance, Risk & Compliance) and other non-ITSM modules a plus
· Experience in designing and developing integrations between ServiceNow and other systems a plus
· Experience in developing auto-discovery probes and sensors a plus
· ITIL Foundation Certification or equivalent experience required
· Familiarity with the following platforms are a plus: vRealize Automation, CA Nolio Release Automation, SAP Success Factors, Flexera, CONTROL-M, Manage Engine, SCCM, and SCOM.

Key Competencies

· Highly skilled in demonstrating strong architecture, analysis and design skills
· Ability to finalize designs by working with IT and business users
· Well organized and capable of prioritizing and managing multiple areas of demand
· Consistently delivers against agreed commitments
· Works well in an agile, matrix environment with “dotted” lines of management
· Works well within a global enterprise with a high level of outsourced and off-shore staff
· Strong knowledge of application architecture, development and secure coding practices.
· Strong written and oral communication skills including the ability to interact directly with customers that do not have an IT background
· Strong presentation skills
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.5 billion in 2015, employs approximately 10,400 people worldwide and maintains a presence in 36 countries. Further information is available at
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

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MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.