AVP - Audio Video Operations Manager – End User Services - New York - 9166BR

This is a new and challenging position within the End User Services team of Infrastructure Services. Infrastructure leads all aspects of the company’s global engineering, service management, network, branch office delivery, end user services and delivery of hosting, environment management and production support services. We support over 200 bespoke applications operating from 5 key private cloud data centers along with public cloud facilities. Infrastructure has invested significantly in ITIL-based service management, best practice information security, software and hardware to enable Infrastructure-as-a-Service and Platform-as-a-Service cloud-based architectures.

The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed. This is a management role responsible for global operations of the Audio Video (AV) estate and events management. This position involves a high degree of exposure, working in conjunction with AV engineering, desktop support and business partners.

Moody’s is in the process of upgrading our AV infrastructure increasing the use of collaborative technologies in an effort to improve our competitive advantage. The operations team is responsible for general AV room support, coordinating internal and external video conferences and providing live event support. The job requires a very good understanding of AV and VC technology. As a member of the End User Services team you will be responsible for the general maintenance and support of all AV rooms and staff, coordination with relevant support teams including vendors.

Primary Responsibilities
  • Oversee and manage the operations teams to ensure the infrastructure is always in a high availability state
  • Responsible for preventative and proactive maintenance of the infrastructure and end points
  • Engage with local Moody’s tech support, localized vendor support, and Moody’s engineering as required to troubleshoot and resolve issues.
  • Coordinate high profile events with business stakeholders and third parties as needed to ensure all required resources are engaged
  • Responsible for the operational documentation for all AV/VC related repairs and installs
  • Engage with Moody’s AV engineering to maintain currency of Moody’s AV/VC Service Catalog
  • Maintain integrations points with Moody’s specific conferencing and reservation systems
  • Provide training and support documentation for end users and tech support staff for new technologies
  • Use Microsoft Office products (Visio, Excel, Word, PowerPoint) to document the existing and newly delivered environment
  • Responsible for the creation, maintenance and adherence of operational SOPs and reporting for operations teams and ensure adherence to the same
  • Reporting for the operations teams including metrics management and adherence to defined SLOs
  • Keeping abreast of new technologies and developments in related area of responsibility
  • Recommend adoption of new technologies and work on testing and deployment plans
With 300 employees primarily located in New York, London, and San Francisco along with over 1,100 onshore/nearshore/offshore outsource IT partners worldwide, Moody’s Information Technology (“MIT”) is the largest department of Moody’s Shared Services. We provide end-to-end technology solutions for Moody’s Investors Service and infrastructure for Moody’s Analytics. The development and ongoing support of our Bond rating business along with content and enterprise risk solutions ensure the company’s premier standing among financial services firms. MIT continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations and service management.
Education Qualification and Certification Requirements
  • Bachelor Degree in Engineering or Equivalent area of study
  • Industry Certification in relevant area is a plus
  • Minimum 8 years’ experience in IT industry in relevant area

Technical Skills
  • Experience supporting Cisco TelePresence Management Suite, Cisco Expressway (Control and Edge), Cisco Telepresence Server and Cisco Collaboration Manager in an enterprise environment.
  • Experience with supporting Cisco Video endpoints (SX, DX, MX series) provisioned within Communications Manager
  • Real world experience supporting Multicast and unicast media distribution
  • Good working knowledge of TCP/IP, SIP, H323 networking and related protocols .
  • Understanding of networking fundamentals
  • Excellent communication and documentation skills
  • Ability to learn quickly and draw meaningful conclusions from independent research
  • Ability to manage multiple simultaneous projects
  • Ability to understand and analyze client requirements and provide appropriate solutions
  • Must be familiar with ITIL and ITSM support processes and terminology
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.5 billion in 2015, employs approximately 10,400 people worldwide and maintains a presence in 36 countries. Further information is available at www.moodys.com.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

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MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.