Product Specialist/ESG – Climate Product Specialist Global Lead - London | New York | San Francisco - 22953BR

Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

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Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

Department

The Moody’s ESG Solutions Group’s (MESGS) Client Service team is critical to our short and long-term success as an organization. We are successful when our clients accrue continued value from our solutions and services. The Client Service team is expected to provide ‘white glove service’ to our existing client base to ensure they derive maximum value from existing products and uncover new applications and use cases for their organization.
The Client Service team understands customer needs and goals and brings technical expertise to support client onboarding, provide training and offer direction throughout all phases of the client life cycle, pre- and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through increased product usage, expanded organizational relationships and reduced client turnover rates. While this group is specifically focused on client retention, it is brought into sales conversations as product experts to help advance and close new business.

Job Description

Manage global team of Climate Product Specialists
  • Translate global Client Service targets into an actionable annual plan to inform regional and individual Climate Product Specialist goals
  • Support the coordination, development and maintenance of a training program to equip Product Specialists with a deep understanding of MESG’s Climate products, methodologies, and use cases, enabling them effectively to support clients in their access, interpretation and application of MESG’s Climate data and analytics
  • Mentor Product Specialists to support their achievement of regional and overall Client Service targets and cultivate their growth and development
  • Track and report on performance KPIs to the Senior Director, MESG Client Service and other members of the MESG Sales and overall MESG Leadership team
  • Actively identify and implement good practices and learning based on client feedback and share these lessons learned with other leads to inform continuous improvement across all Product Specialist groups
Support sales cycle
Build and maintain client relationships and extend relationships beyond key business champions
  • Customize demonstrations of our solutions tailored to clients’ specific use cases
  • Provide high touch services during ongoing engagement, supporting clients’ and prospects’ needs
  • Support the RFP process by providing technical responses/support to proposals in a timely and responsive manner
  • Participate at industry events to proactively engage clients and arrange for follow up meetings with interested companies
Manage client engagements
  • Oversee the management of client projects from inception to implementation, including:
    • Manage client onboarding and data intake
    • Contribute to and coordinate the preparation and delivery of client deliverables via appropriate channels (e.g., API, SFTP) to ensure clients can easily access results
    • Provide client trainings
    • Serve as clients’ go-to resource for queries related to methodology, data and other technical matters
    • Support clients’ interpretation and application of Moody’s ESG Solutions’ data to their use cases
  • Manage client expectations around product capabilities and needs with a clearly communicated path forward

Support retention efforts
  • Demonstrate success with clients’ increased renewal rates and reduced attrition
  • Drive the customer feedback loop process and share “the voice of the customer” with Product, Research, and other relevant stakeholder teams
  • Work closely with the Product, Research and Sales teams to promote quality improvement and the development of new sources of revenue
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Disseminate information regarding updates to existing products and methods and provide needed support to ensure clients effectively uptake the updated products
  • Present new solutions to clients
  • Prepare case studies, use cases, webinars and other resources to demonstrate the application of MESG’s products and enrich clients’ experience with MESG products

Qualifications

  • 5+ years of experience managing a regional or global team in the context of a collaborative and deadline-driven environment
  • 7+ years of experience in client services, sales support or business development
  • Degree or equivalent in an environmental, sustainability, climate change or related discipline
  • Deep understanding of customer needs across different client segments (e.g., asset owners, asset managers, banks, corporates)
  • Ability to build relationships at all levels with clients/prospects and the internal organization
  • Excellent written and verbal communication and presentation skills
  • Superior organizational capabilities
  • Ability to work well independently as well as in the context of a multicultural team
  • Comfortable in a fast-paced environment, and able to juggle and meet multiple deadlines
  • Creative problem-solving skills and ability to diagnose issues and develop solutions
  • Fluency in spoken and written English required; French language skills strongly preferred; additional language skills (Spanish, Italian, German, Japanese, Mandarin) desirable
Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.