Sales Contract Specialist - Hong Kong SAR | Singapore - 22373BR

Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody’s ESG Solutions Group (MESGS) is a business unit of Moody’s Corporation. Its mission is to serve the growing global demand for ESG and climate insights. Complementing Moody’s long-established track record in risk management expertise, the group’s comprehensive offering includes – but is not limited to – ESG scores and assessments, climate data, ESG-themed indices, Sustainability Ratings and sustainable finance certifier services that help fulfil the broad spectrum of ESG- and climate-related goals in risk management, equity and credit markets.
The group is rapidly expanding in headcount to meet ambitious growth targets on the path to becoming the most preeminent data and solutions provider within the ESG domain. By crafting a comprehensive suite of solutions, powered by superior data and overlaid with analytical expertise, Moody’s ESG Solutions seeks to be a pioneer of positive transformation – by playing a pivotal role in the greening of economy and advancing resilience across customer segments, including companies, sovereigns, banks, insurers, asset managers and asset owners globally.

Department

With global demand for ESG and climate insights growing at pace, Moody’s ESG Solutions Group (MESGS) is continuing to build a first-class Sales and Customer Service team that drives success across every business line and customer segment. Our Sales organization is responsible for sales and customer support globally for the Moody's suite of ESG, Climate and Sustainable Finance products and services. This global function consists of four core teams: Sales, Client Product Specialists, Sales Effectiveness and Strategic Relationships.

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Job Description

As part of the Global Sales Operations team within Moody’s ESG Solutions, you will be responsible for providing sales support and contract administration to a dedicated team of sales professionals in the maintenance of existing accounts and new clients, in addition to ensuring compliance with organizational standards and protocol. The ideal candidate has some prior experience in operations or paralegal. Successful OAs are detail-oriented and outgoing, have excellent communication skills, and demonstrate exceptional organizational, prioritational and multitasking abilities. Attention to detail and the ability to prioritize is essential.

Key Responsibilities:
  • Provide sales support and administration to assigned Sales team in maintaining existing accounts and closing new business; in addition to support sales activities such as contract generation, pricing, renewals management with compliance with Moody’s terms and conditions.
  • New and Renewal Contract management and administration (preparation, execution and record retention)
  • Manage contract fulfillment with attention to timeliness and quality control. Set up current and prospective client permissions to access electronically delivered services in accordance with contract specifications, terms, and effective dates. Supply clients with access details and manage de-activations in the event of cancellations.
  • Work with Sales, Legal & Finance teams to meet strict deadlines and comply with Moody’s standards and protocol. Ensure all contracts are fully executed and archived.
  • Coordinate with Finance, Collections, Sales Administration and Client Service Desk to ensure client queries are completed to high level of satisfaction.
  • Maintain a high level of customer care through successful follow up with invoice changes/problems, permissioning problems, product queries, and maintenance of contact details.
  • Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients and prospects. Assist with maintenance of the forecasted sales data.
  • Responsible for ad hoc reporting of usage data, sales pipeline, account information, trials, pricing, renewal status and booked sales.

Qualifications

Experience Required:
  • Bachelor’s degree
  • 2-3 years of experience of sales operations or legal (paralegal) preferred
  • Relevant experience preparing contracts helpful
  • Proficiency with Microsoft Word and Excel is required, and familiarity with Salesforce, Microsoft Access or databases is preferred.
  • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines
  • Excellent English and Chinese verbal and written communication and interpersonal skills.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.