Production Support Analyst-MAI - Gurgaon - 18276BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

Department

Administration (ADMIN)

Job Description

Strong Communication Skills: Candidate needs to have very good communication skills – both written and verbal. He/she must be able to understand the client requirements well
•Provide day to day production support of Salesforce CRM application to all business users, which includes maintaining the production mailbox and answering the business users.
•Coordinate with the production team and closure of production support items
•Maintain strong understanding of client's business processes as well as IT capabilities and capacity
•Assist in providing content documentation for release or new features.
•Maintain Trackers and reports for internal circulation.
•MS Office skills – should be good in MS PowerPoint, MS Excel, and MS Word

Qualifications

• Bachelor's/Master’s degree.
• 3-5 years of experience in Salesforce support.
• Logical aptitude and ability to solve problems on the go.
• Strong organizational skills, attention to detail and ability to meet deadlines.
• Should have knowledge of how support tiers work.
• Excellent oral and written communication skills (This is very important, since this person will communicate very regular with the business users)
• Ability to collaborate effectively within the teams.
• Salesforce Certification will be considered as an added advantage.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.