Employee Relations Specialist - London - 16909BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.


The Employee Relations function is the Center of Expertise and primary point of contact for business leaders and HRBPs on matters relating performance management, disciplinary, grievance and investigatory matters.


Job Description

  • The Employee Relations and Investigations (ERI) specialist is responsible for providing advice and expertise to management and HR Business Partners on performance management, disciplinary, grievance and investigatory matters. The ERI specialist is responsible for the following advisory and delivery competencies:
  • Provide guidance to managers about performance management issues and conduct investigations for all complex and escalated issues, or those representing significant risk to the organization.
  • Partner with ERI lead, Business Managers, Legal and HRBP's to provide resolutions for escalated or complex issues and concerns. Works with HR Business Partners, as needed, to resource and resolve ERI issues.
  • Develop and implement employee relations policies, procedures and guidelines, working with HR Policies and Compliance function, including discipline, grievances and complaints.
  • Ensure consistent execution of performance management, disciplinary, grievance and investigatory matters by monitoring and reviewing formal documentation requirements and strategies for responding to ERI inquiries.
  • Develop standard approach with the ERI lead for managing complex, ambiguous, and/or escalated ER issues. Determine when to escalate cases to the relevant HR Business Partner and ERI lead.
  • Assist with ERI reporting; analyze data, identify trends, work with the HRBP’s and ERI lead to recommend solutions.
  • Communicate and ensure understanding by managers and employees of relevant laws, regulations, and organizational policies and answer non-standard questions by managers and employees as needed.
  • Conduct needs assessment, design, and deliver employee relations training for supervisors in partnership with T&OD.
  • Partner with internal and external counsel to prepare for and, when necessary, attend mediations, arbitration, and other court proceedings.
  • Handle all aspects of a Reduction in Force including planning and execution.


  • Bachelor's degree required. MBA or Master's degree or equivalent preferred.
  • Experience of more progressively responsible HR related experience.
  • Ability to resolve conflicts and diffuse employee related issues, concerns, situations.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Understand and know how to work in a matrixed model - both corporate, functional and geographic.
  • Experience with dispersed workforce.
  • Strong business acumen and analytical skills.
  • Strategic/critical thinker with business acumen.
  • Solid project management background and experience with HR technologies.
  • Excellent facilitation, public speaking, interpersonal, and communication skills.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.