Client Service & Support Generalist (Spanish or Portuguese speaking) - Chicago - 16900BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

Department

Bureau van Dijk is a Moody's Analytics company.

We capture and treat private company information for better decision making and increased efficiency. Our flagship product Orbis delivers information on over 310 million private companies – it’s the world’s most powerful comparable data resource on private companies. We show what companies do, how they’re performing, the people that run them, and who owns them.

Our solutions are used by companies, governments and the public sector, academics, financial institutions and professional service firms across the globe. They use them for many different types of projects, all with a common theme - efficiency. Our markets include: credit risk, compliance and financial crime, supplier risk, tax and transfer pricing analysis, data management and business development and strategy.
?
We have around 1000 employees working in more than 30 offices across the globe.

Job Description

Provide superior customer and external relations as the initial point of contact for a wide range of research and data products by resolving client issues and requests. Additionally, proactively identify new products and sales leads through client interaction.

Customer & External Relations
  • Responsible for providing superior customer service as the first point of contact across a wide range of research and data products, ensuring all clients perceive Moody's to be the provider of choice.
  • Handle a large volume of phone calls and emails received each day from various sources, including facilitation of client tickets from creation to resolution.
  • Resolve client issues, complete specific client requests, and escalate product specific client requests to the appropriate Service Specialist or Product Team.
  • Facilitate interaction between external clients and internal analysts/economists.
Internal Relations
  • Develop excellent working relationships with colleagues within Customer Service and in the broader organization.
  • Provide constructive feedback to the wider business.
  • Inform relationship managers of significant client requests and identify potential sales leads.
  • Support new product initiatives and/or marketing campaigns as defined by Marketing team.
Works under close supervision.

Qualifications

  • Undergraduate/first-level degree (e.g., Bachelor’s degree) preferred.
  • Spanish or Portuguese speaking required
  • Excellent verbal and written communication skills.
  • Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
  • Demonstrated experience in a customer service role preferred.
  • Exposure to financial industry, banking and/or financial markets preferred.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.