AVP - HR Service Delivery Communications and Change - Charlotte - 16482BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

Department

Moody's Shared Services - Human Resources

Job Description

Role:
The Change Management lead will design and implement programs to drive change awareness, enable adoption and sustainability of process, policy, system, technology, and organizational changes in support of global HR Service Delivery’s strategic goals and objectives.

Responsibilities:
• Sets the strategic direction for change management of all HR Service Delivery initiatives including new system deployment, process changes, merger and acquisition activities, etc.
• Provides strategic direction and leadership across HR Service Deliver to enable increased change measurement and adoption.
• Demonstrates expertise in communications and change management, including end to end change adoption, cultural alignment of transformation priorities and a strong understanding of Moody’s business.
• Drive innovative learning solutions such as augmented / virtual reality platforms, delivering the latest just-in-time learning focused on end-user adoption.
• Implement communication tools and techniques needed to unlock to potential of the workforce.
• Develops and maintains HR Service Delivery’s organizational change management methodology, templates, and best practices.
• Utilize social, mobile, video and other tools to provide easy and affordable two-way communication within the organization.

Qualifications

Qualifications (Global):
  • Must have a bachelor’s degree. Advanced degree preferable.
  • 8+ years organizational change management, business adoption, or transformation. Previous experience in HR Service Delivery (systems and operations) a strong plus
  • Advanced knowledge of Microsoft Office, especially PowerPoint; Camtasia or similar training tool
  • Capable and confident communicator - excellent written and verbal communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans.
  • Strong organizational skills, analytic skills, and attention to details.
  • A track record of exceptional partnering across a wide-array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels
  • Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment
  • A team player, with the courage to drive change through disruption while maintaining a respect for the team
Ability to translate strategy into simple actions
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.