The position will be based in the Global Sales and Customer Service and will be part of a team who will be responsible for managing overall client relationships. The Account Manager will be responsible for maintaining close communication with existing customers, as well as facilitate communication and coordination with various teams to ensure client issues and support needs are resolved effectively. The Account Manager with also be responsible for generating new leads through cross-selling opportunities with existing customers.
Maintain regular interaction by visiting existing large ERS & CPS customers (client list to be provided) after sales and/or after-implementation to discover issues at their stage in order to retain customers and to help retain the maintenance service subscription
Keep clients informed of our recent development relevant to the solutions they have introduced. Solicit feedback and communicate it back to sales team and/or product team wherever applicable.
Coordinate with internal stakeholders to address the issues or specific interested identified; Follow up through the process to ensure timely response to clients’ requests.
Prepare reports on account status at regular interval or upon request
Maintain a standard level of product knowledge
Collaborate with sales team to identify and grow opportunities out of client sales calls or assigned campaigns
Build and maintain strong, long-lasting and extensive client relationships at the designated account
Contact clients to promote and secure their attendance at events
Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preference with degree level in a computer science, engineering, mathematics or similar discipline.
Experience in a client services or sales support, account management, relationship management or other related client-facing position preferably within the financial services sector
Creative problem-solving skills and ability to diagnose issues and develop solutions
Ability to work both independently and within a team environment, with focus and high attention to detail
Fluency in Mandarin and English is a must
Strong analytical and quantitative skills
Highly organized with ability to multi-task
Position requires travelling within China