Contract Specialist - West Chester - 14699BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.
As part of the global Operations and Strategy team, Operations Analysts (OA) are the firm’s Sales Contract Specialists
As part of the global Operations and Strategy team, Operations Analysts (OA) are the firm’s Sales Contract Specialists. You will work with a dedicated sales team and contribute to business development objectives by managing the contracting process from start to finish. The OA is responsible for drafting and tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also complying with organizational standards and protocol. This role works closely with many internal stakeholders including Sales, Legal, Finance, and Administration. Successful OAs are detail-oriented and self-motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines. Candidates must have strong organizational skills and be both process- and results-oriented.
Key Responsibilities:
•Manage the end-to-end process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract drafting, negotiation, and execution processes.
•Draft sales contracts in accordance with internal policies and best practices while evaluating both business and client needs and making recommendations to sales representatives. Exercise judgment throughout the contract drafting & negotiation process to resolve issues and ensure compliance with Sarbanes-Oxley controls.
•Analyze account information, license parameters, and contract terms with extreme attention to detail in order to support the sales team with proposals for pricing and contractual requirements.
•Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices. Ensure all information required for order submission is documented and accurate.
•Facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action.
•Lead collaboration with Finance, Legal, Billing plus other stakeholders to review complex contracts to define specific deliverables, terms, or other contractual elements related to new sales.
•Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle.
•Ensure internal and external client queries are fully resolved in a timely fashion with a high level of satisfaction.
Facilitate business process improvement. Proactively develop ideas to streamline workflow and optimize efficiency.

Qualifications

Required

Undergraduate/first-level degree (e.g., Bachelor’s degree) in finance, business administration, information systems, management, or other relevant area. •Minimum 2 years prior experience working in a sales operations function with contract management responsibilities, supporting the quote-to-cash process.
•Highly organized, with the ability to multitask and prioritize in a fast-paced, deadline-driven environment.
•Able to quickly adapt to changing processes and procedures.
•Extremely detail-oriented.
•Highly motivated and results-driven.
•Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations.
•Excellent verbal and written communication and interpersonal skills; ability to build relationships, particularly with key stakeholders.
•Demonstrates good judgment in problem-solving and issue escalation.
•Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
•Experience working with Salesforce and/or Microsoft Dynamics CRM, and/or Apttus contract management tool is strongly desired.
•Project management experience preferred in any of the following areas: process improvement/automation, technology solutions for sales operations, and data quality.
•Fluency in English (spoken & written) is essential. For EMEA-based positions, other European languages would be advantageous


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Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.