Team Manager - Sales Operations (KYC Experience Required) - Singapore - 14626BR

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at
(RMO) Commercial Group

This role is primarily responsible for supervising Anti-Money Laundering/Know Your Customer due diligence processes and for leading KYC focused teams in APAC. An individual contributor responsible for internal and customer facing support related to revenue recognition, regulations, projects and other onboarding items which are core knowledge areas for future career growth. Focuses on onboarding and other activities after handover to the Ratings team. Under the supervision of the VP Commercial Operations, works with internal functions to perform customer due diligence, identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight of the Sales function to issuer related issues and participates in projects focused on regulatory compliance and process improvement.

  • Perform Anti-Money Laundering (AML) and Know Your Customer due diligence (CDD) on new and existing relationships to the firm
  • Conduct customer risk assessment; support customer onboarding and periodic reviews in full compliance with MIS policies and operational procedures as well as external regulatory requirements
  • Engage existing and new customers in the collection of detailed customer information and supporting documentation required for the completion of CDD
  • Investigate, escalate and resolve World-Check monitoring alerts and queries
  • Ensure completeness of CDD information and supporting documentation
  • Perform data quality assurance checks on case work
  • Work with Legal and Compliance to review documentation requirements and address exceptions to complete the CDD reviews
  • Update propriety systems with information and documentation obtained
  • Lead and manage the team to ensure that the firm’s AML procedures are followed and regulatory requirements are met
  • Develop team to apply logical thinking, factual analysis and self-discovered research to substantiate an opinion as part of case work
  • Control and oversee the overall output quality of the team and constant coaching to ensure team members have enough job knowledge
  • Ensure timely escalation to next level supervision and internal stakeholders on unresolved issues
  • Produce regular AML MIS reports for internal stakeholders and senior management
  • Act as business champion to work with the different levels of the Commercial Group, Legal and Compliance to ensure end to end efficiency and effectiveness in the Know Your Customer activities
  • Act as the focal point for CDD information clarification among Commercial Operations, Relationship Managers, customers, Legal and Compliance
  • Participate in CDD related process reviews with an aim to ensure compliance with regulatory or policy changes, as well as to improve customer experience and service turnaround time
  • Act as the subject matter expert on monitoring AML risk strategies and able to independently trouble shoot problems and provide sound advice to stakeholders
  • Advise on, and resolve, potential AML issues arising across business unit and jurisdictions
  • Provide written or verbal presentations of recommendations, articulation of arguments supported by documented analysis to convince/challenge the business on recommended actions
  • Drive process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies and guidelines to reduce risk and improve efficiency.
  • Conduct regular AML training on operational procedures to KYC and Relationship Management teams
  • Update KYC/AML-related operations guidelines and procedures in response to the regulatory changes
  • Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities
  • Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities
  • Minimise Unbilled and Accounts Receivable as well as deals in LOB pipeline, Unbilled and Accounts Receivable; work with Sales teams, GMO, Pricing and Billing to determine root causes and corrective actions for aged LOB
  • Provide customer support by handling inbound inquiries from Issuers regarding Intralinks, VAT, billing and other invoicing issues
  • Work with Legal to address customer requirements for post hand-over deal related documentation
  • Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience
  • Build and maintain excellent relationships within various internal stakeholders, including Relationship Management, Legal, Compliance, Pricing, GMO, Billing and Collections
  • Responsible for generating reports (e.g. Daily ratings report, creating/adjustment of VAT forms), providing support to the Relationship Management team on data gathering, data entry, and data clean-up related tasks
  • Perform or participate in ad hoc tasks and projects as assigned



  • Good knowledge of capital markets and countries within APAC region
  • Strong people management and leadership skills
  • An analytical mind with excellent attention to detail
  • Strong research/investigative skills
  • Experienced problem-solver, with proven ability to be presented with issues/problems and be able to suggest solutions and ensure problems are resolved
  • Strong written and verbal communication skills
  • Ability to communicate effectively, clearly and concisely at all levels both internally and externally
  • Ability to understand ratings, legal and compliance matters
  • Ability to develop negotiation skills
  • Ability to work under tight deadlines
  • Good interpersonal skills and the ability to build strong professional relationships at all levels
  • Highly organized and efficient, with ability to multi-task and drive through results under conflicting priorities and pressures
  • Ability to report and work in multi-cultural team spread in various locations
  • Ability to work on own initiative and independently, without the need for close supervision
  • Team player
  • Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Advanced Excel


Academic Qualifications / Work Experience
  • Minimum of Undergraduate / First Level degree preferably in finance, accounting, business or economics
  • At least of 5 years of relevant work experience in AML customer due diligence and finance services industry with team leader and people management responsibilities
  • Knowledge on banking operations procedures, risk management as well as regulatory compliance standards
  • Knowledge of AML regulations in APAC region preferred
  • Strong verbal and written communication skills in English
  • Fluency in Asian language (such as Cantonese, Mandarin) is advantageous
  • Fluency in Korean is a plus
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.