The Associate Product Specialist (
APS) provides leverage for the global sales team within Moody’s Analytics.
This role combines sales skills and proactive customer service. At the core, the
APSprovides quality customer facing activity in a fast-paced environment. High activity rates are critical to success and you must be able to excel in a high-energy, team selling environment.
Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention.
Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles.
Conduct 200-300 in person client meetings per year, to demonstrate the value proposition of products.
Work with sales professionals to identify clients and prospects, who need training on the effective use of designated Moody’s Analytics products as analytical and informational tools:
- Provide training for both new and existing products on a proactive basis and as requested;
- Network within organisations to leverage relationships and uncover new business and training opportunities;
- Provide leads for new products, new users and new locations to sales;
- Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption.
Work with customer service team and client service desks on campaigns to serve and train customers;
Gain an understanding of client segments and how they use our products;
Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent;
Keep up to date on new products and enhancements to existing products;
Provide feedback on products ideas and improvements
Must be educated to degree level (or equivalent), preferably within a Finance or business related discipline.
Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
Proven experience in client service support or experience in sales or sales support environment.
Fluency in English and Japanese is essential.
Experienced in dealing with high volume work
Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
Excellent communication skills both written and verbal.
Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
Be able to deliver effective client care in all situations, to ensure customer satisfaction and retention.
Ability to work proactively, multi task and work to tight deadlines in a fast paced, changing environment.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.6 billion in 2016, employs approximately 10,700 people worldwide and maintains a presence in 36 countries. Further information is available at www.moodys.com.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.