Training & Development Specialist - 12 month FTC - London - 11717BR

The Training & Development Specialist (TDS) has global responsibility for achieving operational excellence by developing and executing training programs, providing mentoring and coaching, and ensuring global consistency in knowledge and processes. This role is tasked with ensuring new employees are sufficiently equipped with the knowledge necessary to become high-performing team members. As such, the TDS is responsible for the design and deployment of all on boarding for new Operations employees, process and systems training, as well as ongoing maintenance of these programs. In addition, the TDS must maintain all documentation to ensure materials are updated, accurate, and consistent at all time. Further, the TDS contributes to mitigating operational risk by providing oversight of the work quality from the Operation team. The TDS is responsible for achieving this objective through comprehensive process documentation, ongoing communication, standardized training to instil best practices, and continual monitoring of the work output from new team members.

Key Responsibilities:
? Develop and maintain all on boarding, general training, and product/business line-specific e-learning programs, process documentation, and other related training material as needed. Experience in delivering instructor-led training (group and individually) in classroom and over WebEx.
? Deliver on boarding program and general process & system training curriculums to new employees. Ensure new hires are achieving key milestones and evaluate progress. Frequently test comprehension and use discretion in advancing to next stage or adapting approach to individual needs. Throughout training period, proactively communicate progress and status to appropriate managers and employee.
? Supervise the work output of all new staff throughout the training period, monitoring work quality, Sarbanes-Oxley compliance, and overall department standards. Supervision also includes, but is not limited to, reporting on team performance, serving as a mentor or coach, and aiding in cultivating a successful partnerships with sales, legal, and management teams.
? Continually evaluate, monitor, and review the effectiveness of all training content and channels, using independent judgment as well as feedback from key stakeholders to improve the on-boarding experience, develop new learning material, or update content as processes and systems evolve.
? Design & deliver robust ad-hoc learning programs for Operations staff for product launches, process changes, or skills development (i.e. workshops, demos, presentations) to facilitate global awareness & understanding.
? Drive global adoption of business processes through comprehensive documentation, continual communication, monitoring and training. Develop initiatives to promote and ensure alignment with company policies, objectives, and quality standards.
? Assist in the recruitment process and candidate skill profile development for all new employees. Ensure profiles are in line with department needs and candidates are meet employment qualifications. Provide input and recommendations as to hiring, termination, promotion, advancement, and performance evaluations.
Sales & Customer Service / Operations & Strategy


? Undergraduate/first-level degree (e.g., Bachelor’s degree).
? Significant relevant working in a sales operations, training, or sales operations related role.
? Prior experience training entry-level employees and creating effective process documentation/training material is required. Must be extremely detail-oriented.
? Highly organized, with the ability to manage multiple projects, schedules, and work across regions.
? Strong teamwork and demonstrated leadership skills. Highly responsive and proactive in issue resolution and communication across numerous stakeholders.
? Highly self-motivated and results-driven. Able to manage projects, complete assignments, and resolve issues proactively without oversight or direction.
? Excellent verbal and written communication and interpersonal skills (including presentation skills).
? Effective at building strong relationships at all levels and across different departments or teams.
? Demonstrates good judgment and strong critical thinking skills in problem-solving and issue resolution.
? Able to communicate strategically, varying message or channel to adapt to audience
? Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
? Highly proficient with all primary Sales Operations systems and processes including, but not limited to Salesforce, Apttus, and Firepond.
? Experience using Articulate Storyline software is preferred.
? Fluency in English (spoken & written) is essential but other European languages would be advantageous.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.6 billion in 2016, employs approximately 10,700 people worldwide and maintains a presence in 36 countries. Further information is available at
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.