The Client Principal will take a leading role within ERS, with a focus on fostering and maintaining client relationships in the region for clients whom MA ERS Services is undertaking projects . The Client Principal will report directly to the Managing Director Global Head of Client Management, but will be expected to work collaboratively with other internal stakeholders. They will be expected to mentor junior members of staff where appropriate.
Client Principals are responsible for maintaining Client Relationships on behalf of the Moody’s Analytics business units, providing a link between the client and internal MA stakeholders. They must be able to deal with matters regarding new business (sales and contract negotiation), projects management oversight, provide escalation channel in both directions for issues, and drive revenue-related objectives. The role is one requiring the individual to exercise and demonstrate good judgement and diplomacy acting as an Ambassador for the firm.
Provide counsel to second tier/ mid-market clients on risk management issues, and may evaluate significant transactions and/or capital commitments prior to execution
Manage expectations and communications with clients
Lead status meetings; manage the project budget; and communicate status and results
Establish and build expert knowledge of Moody's Analytics software Solutions.
Evaluate new products and strategies to assess their impact on the client’s risk profile
Build and maintain relationships with key client stakeholders.
Build and maintain relationships with key internal stakeholders.
Participate in the implementation and execution of projects to existing and new clients
Collaborate with colleagues in ERS Services teams to share knowledge, provide support and cover for when needed.
Assist in the development of skills and knowledge for junior staff
Support Pre-Sales activities on request
The ERS - Client Management Team
Successful candidates will possess knowledge and experience in the Industry and Professional areas outlined below and will also have a combination of skills from the technical and functional areas listed.
Master Degree in Computer Science, Mathematics or Finance
Experience of working in a Software implementation role
Significant experience in the Banking Industry within risk management
English and French language fluency mandatory and another European languages desirable
Knowledge of Data Modelling within the Banking sector
Capability in drafting Data policies and documentation
Demonstration of good communication skills
Ability to cope with ambiguity