IT Change Manager

Skills and Competencies

• Experience with IT Service Management (ITSM) platforms.
• Prior experience in an IT Change Management or Service Management role is not required, however a basic understanding of ITIL and technology principles is preferred.
• Excellent organizational and communication skills, with the ability to liaise effectively with technical and non-technical stakeholders.
• Proficiency in extracting, analyzing, and reporting data.
• Ability to assess risk and make informed decisions.

Education

• Bachelor's degree in computer science, information systems, or a technical field is preferred.
• Certifications such as ITIL are advantageous.

Responsibilities

Moody's is seeking an IT Change Manager to join the Service Management team within the Technology Services Group (TSG). This is a junior role with opportunities for future growth, where you will play a key and supportive part in our daily Change Management activities. You will work under the guidance of the Change Management team, executing Change Management in accordance with ITIL best practices.

• Support the Moody’s Technology Change Management process by reviewing and approving day-to-day change requests, ensuring alignment with Moody’s standards.
• Collaborate with change owners and technical teams on change documentation completeness and quality, verifying that all changes receive full approval prior to implementation.
• Ensure higher-risk and higher-impacting changes are brought to the weekly Change Advisory Board (CAB) for discussion.
• Chair weekly Change Advisory Board (CAB) meetings, enabling productive discussion and decision-making between various groups.
• Prepare and distribute routine change reports and communications to leadership and key stakeholders, facilitating smooth implementation of changes through enhanced visibility and transparency.
• Support the development and continued maturity of Change Management. Play a key role in influencing process adoption and enhancements.
• Conduct post-implementation reviews to assess the effectiveness of changes and identify areas for improvement.
• Work closely with the Technology Services Release Managers, supporting the creation and documentation of change records as necessary, for critical maintenance and infrastructure activities.
• Be committed to delivering positive experiences and quality services.

About the team

Our Change Management team is responsible for managing the process of making changes to IT systems, services, and infrastructure in a controlled and systematic manner. As part of the wider Service Management team, our work significantly contributes to Moody's by enhancing risk mitigation, improving service quality, minimizing downtime, and increasing efficiency through standardized procedures. By joining our team, you will be part of exciting work in the Technology Services Group (TSG), collaborating with global teams, and contributing to Moody's broader technology strategies.