Production Associate

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 1–3 years of experience providing Level 1 Product & Platform support to business users 
  in a global banking or financial services environment.
• Demonstrated ability to provide functional Level 1 product and platform support with strong logical reasoning and user centric problem solving.
• Strong analytical and problem-resolution skills with hands-on experience troubleshooting urgent, time sensitive system/user issues.
• Experience with system administration tasks such as user access management, front end configurations, and platform setup.
• Excellent written and verbal communication skills, with proven experience interacting with global stakeholders.
• Ability to work empathetically and collaboratively with users, enabling self serve adoption wherever possible.
• Willingness to work in a 24/5 shift environment. 

Preferred: Experience supporting content management systems, workflow tools, or enterprise content platforms; familiarity with structured publishing environments; proficiency in MS Office and exposure to ticketing tools such as ServiceNow or JIRA.

Education

• Bachelor’s degree in any discipline.

Responsibilities

Provide Level 1 Product & Platform support & administration for Moody’s Content Management platform, ensuring seamless research authoring and publishing.

Detailed Responsibilities:

• Serve as the first point of contact for global Ratings & Research users, delivering timely and accurate functional and technical support.
• Troubleshoot and resolve urgent issues holistically, minimizing business disruption and ensuring compliance with SLAs and SOPs.
• Perform initial triage and escalate cases to Level 2 or product teams with clear documentation and communication.
• Manage platform administrative tasks including user access management, permissions, entitlements, templates, metadata, and workflow configurations.
• Execute platform configuration updates to support content product management and operational needs.
• Collaborate with Product Owners to validate front-end functionality, support release readiness, and participate in user acceptance testing.
• Contribute to driving user adoption of new features and capabilities across regions.
• Maintain internal knowledge bases, support documentation, and stay current on new releases, known issues, and workarounds.
• Identify recurring user challenges and recommend enhancements to improve platform usability and support efficiency.

About the team
Our Research Product & Platform team is responsible for delivering Level 1 global support for Moody’s Ratings & Research community and ensuring seamless operation of the Content Management platform and related research workflows.

We contribute to Moody’s by:

• Enabling an author centric support model that reduces friction and enhances the entire research creation and publishing journey.
• Driving a strong self serve culture through intuitive tools, clear guidance, and accessible resources for analysts and reviewers.
• Partnering with Product, Technology, and Research stakeholders to continuously improve platform reliability, usability, and alignment with business needs.

By joining our team, you will be part of impactful work that supports high quality research products, strengthens operational excellence, and reinforces Moody’s leadership in the global capital markets.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.