Commercial Renewal Specialist Intern

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

 Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

• Interest in sales, account management, or customer service; prior experience is a plus but not required
• Willingness to learn, adapt to changes, and work under pressure
• Ability to work independently and as part of a team; strong interpersonal and verbal communication skills
• Eagerness to learn about industry operations and acquire new knowledge quickly
• Fluent in Japanese (native level)

Education

• Currently enrolled in from a university program
• Ability to work the program dates from 1 June – 7 August 2026

Responsibilities
Support commercial sales and account management for the Japan CRS team, focusing on renewal processes, customer engagement, and sales operations. This internship is designed to provide hands-on experience and exposure to industry best practices and internal workflows.

Function Focus & Key Duties:

• Support the management of approximately 130 small existing accounts, focusing on retention and customer satisfaction under supervision
• Collaborate with the direct sales manager, team members, and internal stakeholders to learn effective sales strategies and teamwork
• Assist in forecasting deals using SalesForce.com and participate in semi-weekly calls to expand product and service reach
• Join business reviews and customer satisfaction activities, helping to maintain strong customer relationships
• Communicate with customers regarding sales matters, with guidance from senior staff
• Support the renewal process in line with company approval processes and commercial policy
• Provide sales and customer service via phone and face-to-face interactions, under supervision
• Respond promptly and efficiently to customer inquiries, learning best practices
• Demonstrate company core values and principles in daily interactions
• Gain exposure to industry best practices and internal workflows
• Develop practical skills in sales operations and customer engagement
• Work is performed under supervision and mentorship provided by the sales manager and team
• Duties are arranged from account management and teamwork, to forecasting, customer engagement, and process support
• Support, collaborate, assist, join, communicate, provide, respond, demonstrate

About the Program

Moody's 10-week summer internship program is a premier opportunity for students to immerse themselves in a hands-on learning experience, guided by Moody's commitment to integrity, excellence, and insight. The program takes place each summer from June – August and positions are available for undergraduate and select graduate students. Internships are full-time, offering a comprehensive view of Moody's business and culture, and a chance to build professional and technical skills. Programmatic elements include networking, mentorship, leadership speaker series and volunteering events. Interns complete project work determined by their team that have real impact, fostering a sense of accomplishment and professional growth. Throughout the internship, participants receive mentorship from Moody's professionals, gaining insights into diverse career paths and cultivate a comprehensive understanding of the company. Networking events and workshops further enrich the experience, providing a platform for professional development and collaboration. As a Moody's intern, you will gain real-world experience, turn inputs into actions, and be integral part of the team.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.