Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 3 years of work experience with previous technical customer support experience, preferably supporting an API or SaaS business.
• Solid knowledge of API, troubleshoot API bugs and issues.
• Strong customer service skills, an eagerness to excel and be part of a dynamic, fast-growing team.
• Superb analytical skills and persistence in problem solving. Experience in supporting enterprise application is a plus.
• Excellent verbal, written, and organisational skills.
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking and/or capital markets is a plus.
• Fluency in English and German

Education 

• Bachelor’s degree required, concentration in Information Technology, or Computer Science, or Finance a plus.

Responsibilities

• Provide superior customer service on our industry-leading Moody’s Analytics products.
• Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction until resolution.
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, Analysts, etc.
• Identify, capture, and channel client feedback on product features and functionality.
• Originate content for the Moody’s Analytics Knowledge Base. 
• Support new product launches and new business initiatives.
• Identify sales and up-sell opportunities for the business.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.