Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Strong customer service skills, eagerness to excel, and ability to thrive in a dynamic, fast-growing team.
• Superb analytical skills and persistence in problem solving.
• Attention to detail and ability to learn quickly.
• Excellent verbal, written, and organizational skills.
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn.
• Working knowledge of Windows-based software (Excel, Access, Word, etc.).
• Knowledge of financial statements, exposure to financial industry, banking and/or capital markets preferred.
• Fluency in French or German is a plus.

Education
Bachelor’s degree in Finance, Economics, Accounting, Data Science, or Computer Science preferred.

Responsibilities

• Serve as the initial point of contact for research and data products, resolving client issues and identifying new sales leads.
• Serve as the initial point of contact to customers with software application inquiries. Answer end user inquiries regarding software product, data, and other technical questions by email and telephone.
• Take ownership of client interactions, ensuring high satisfaction. Provide technical assistance and software support to users. Investigate and resolve problems or provide technical assistance and support.
• Provide in-depth education and assistance on product features, functionality, and technical architecture.
• Leverage state-of-the-art AI tools to enhance productivity, elevate customer experience, and improve problem resolution.
• Support clients on the use of industry-leading risk products in a courteous, professional, accurate, and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and partner teams such as Engineering and Research.
• Provide constructive feedback to sales and training groups regarding client needs and opportunities.
• Identify, capture, and channel client feedback on product features and functionality to Product Managers.
• Originate content for the client Knowledge Base.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.

About the team
The commercial data businesses of Moody’s Analytics bring together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world’s most comprehensive database of public and private companies. We are also the definitive source of ratings-related data for companies and securities rated by Moody’s Investors Service. We strive to deliver convenience and insight to our customers by eliminating the hassle of sourcing, preparing, and accessing data, adding value when decisions need to be made.

The Customer Service team drives engagement through insightful interactions with our clients. We generate value and confidence in our products and solutions, ensuring high levels of retention and satisfaction. Through relationships, we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and create an environment that engages and inspires individuals.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.